About this opportunity
Datamatics lists this Project Manager- Contact Center and Change Management opportunity in brentwood, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ole Purpose: Lead the seamless onboarding and operational adoption of new technologies and service lines into the contact center.
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Team Leadership: Direct a dedicated team of onboarding specialists and project managers supporting IT, HR, Payroll, and Operations front-line teams.
Technology Delivery: Manage the end-to-end integration of contact center platforms, routing tools, and digital capabilities.
Change Management: Implement human-centered change strategies and training alignment to ensure high agent adoption and minimal operational disruption.
Cross-Functional Governance: Partner with IT, WFM, and operational leaders to manage release schedules, project risks, and readiness checklists.
Qualifications:
3–5+ years of contact center leadership, a project management background, and a proven track record landing technology changes. xzgxqkn
Key Soft Skills: Collaborative, empathetic, and highly organized leader capable of bringing cross-functional teams along through change.
Worksite address
brentwood, TN, 37027, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.