About this opportunity
Direct Staffing Inc lists this PROJECT MANAGER - CUSTOMER SUPPORT opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Project Manager - Customer SupportVisa Candidates WelcomePrimary Job Responsibilities We are currently seeking a Program/Project Manager who will a member of the help desk that handles support requests for platform and infrastructure products and services. This person will act as the primary interface between the users of our products and services and the product teams. The responsibilities include understanding our product portfolio, building close relationship with the product teams, triaging incoming requests and routing to appropriate product teams, and managing the support requests to resolution.Job Requirements The Project Manager needs to:Understand the products and services offered by platform and infrastructure orgUnderstand the needs and expectations of the customersAnalyze support request patternsBuild FAQ and knowledgebase from the patternsIdentify product gaps and feed to product teamsBuild strong relationship with product teamsMust have a background in Technical Program/Project management.Activities in this function of the job require strong leadership, strategic vision, communication, coordination, problem-solving and negotiation skills. The successful candidate will be a highly effective Program/Project manager and capable of working across complex organizations and dynamic environments that are prone to regular change.Key requirements and qualifications include:Minimum 8 years relevant experience.Proactively managing customer expectations and communicates progress, decision making and prioritization while providing oversight for technical issue resolution in a matrix management organization.Skillfully resolve conflict, persuade and negotiate with internal and external parties.Listening and simplifying complex topics in order to facilitate solutions across multiple groups.Building relationships within all functional areas and gain exposure to every facet of the company.Assist in recommending best practice solutions based on past experience, research, and visionary thinking.Strong verbal and written communication skills as well as attention to detail are critical in this role.Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues.Experience in large scale support center environments desirable.Other minimum qualifications include:Ability to function effectively in a fast paced environment and multi-taskingSTRONG verbal and written communications skills and the ability to work well with other departments and varying levels of management.Experience in process definition and improvement initiatives especially in a customer-centric, operations environment.Experience and expertise with MS Office (word, excel), MS Project, Visio, and PowerPoint.Good interpersonal skills and ability to work independently.Candidate Details7+ to 10 years experienceManagement Experience Required - YesMinimum Education - Bachelor's DegreeWillingness to Travel - OccasionallyAdditional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing IncBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
Worksite address
san jose, CA, 95112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.