Prosthetic Representative (Assistant Chief)

Job description

Summary

The Prosthetic Representative must administer - supervise - and perform work dedicated to rendering prosthetic and sensory aid services to disabled patients. The work may include: planning - developing and directing a prosthetics and sensory aids program at the local - Veterans Integrated Service Network (VISN) - or national levels; advising clinicians on selecting - prescribing - and acquiring prosthetic devices; advise on new prosthetics field developments and supply sources.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

English Language Proficiency: Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English

Experience and Education: Individual must meet at least one of the requirements below

(1) Experience

One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology

knowledge of accounting methods

ability to research - analyze - comprehend - and apply decisions

basic knowledge of inventory management procedures

ability to use computer software packages for word processing - spreadsheet development - and database management

and ability to work independently and as a member of a team

or (2) Education

A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care - public administration - or business

The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy - physical therapy - kinesiotherapy - social work - psychology - prosthetics - orthotics - respiratory therapy - assistive technology - business law - leadership - healthcare - public administration - or business management

This course work may have been completed within the degree or in addition to the degree

or (3) Experience/Education Combination

Equivalent combinations of experience and education are qualifying

Note: Foreign Education

To be creditable - education completed outside the United States must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials - and such education must have been deemed at least equivalent to experience gained in conventional United States programs

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)

Grandfathering Provision

All persons employed in VHA as a Prosthetic Representative on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series and grade held - that are part of the basic requirements of the occupation

For employees who do not meet all the basic requirements in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: (1) Employees grandfathered into the GS-0672 occupational series as prosthetic representatives may be reassigned - promoted up to and including the full performance (journeyman) level - or changed to lower grade within the occupation - but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions

(2) Prosthetic Representatives who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard

(3) Employees who are retained as a Prosthetic Representative under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry as a prosthetic representative

Grade Determinations: GS-12 Prosthetic Representative (Assistant Chief): At least one year of experience equivalent to the GS-11 grade level (see below Assignment and KSAs)

Assignment GS-11 Prosthetic Representative (Full Performance Level)

Work at the full performance level is performed independently and with minimal supervision

Prosthetic Representatives provide oversight - administration and coordination for a number of services including but not limited to procurement - clinical services - customer service/reception - inventory management associated with medical - rehabilitative - and durable medical equipment devices

home durable medical equipment delivery/set-up/installation

visual or hearing devices

assistive technology

and orthotics/prosthetics

The Prosthetic Representative assists with management and oversight of contract programs such as home oxygen - durable medical equipment - and eyeglasses

They are responsible for the administration of benefit programs - such as home and structural alterations - automobile adaptive equipment - and clothing allowance

Demonstrated Knowledge - Skills - and Abilities (KSAs) GS-11 Prosthetic Representative (Full Performance Level)

Additionally - applicants must demonstrate all of the following: 1

Ability to work independently to set priorities

delegate tasks

meet multiple deadlines

analyze organizational problems

and develop and implement effective solutions to optimize quality - efficiency - performance - and productivity

2

Ability to work with a team - to provide technical guidance - plan - organize - and coordinate activities to effectively complete job duties of assignment - such as distributing workload

and monitoring the accuracy - status and progress of work

3

Ability to communicate tactfully and effectively - both orally and in writing - to meet program objectives

This may include preparing reports in various formats and presenting data to various organizational levels

4

Ability to assist in staff development - outcome management - and strategic planning

5

Ability to act as liaison between staff to resolve informal employee complaints and concerns

6

Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements GS-12 Prosthetic Representative (Assistant Chief) KSAs

Demonstrated Knowledge - Skills - and Abilities

In addition to the experience above - the candidate must demonstrate all of the following: 1

Ability to perform the full range of supervisory duties - including responsibility for assignment of work to be performed

assessment of competencies

evaluation of performance

selection of staff

and recommendation of awards - advancements - and disciplinary actions

2

Ability to analyze data and make recommendations to optimize quality - efficiency - performance - and productivity within the service

3

Ability to manage a health care program that provides home medical equipment - rehabilitation services - home oxygen - visual or hearing impairment devices - assistive technology - orthotics - or prosthetics

4

Knowledge of compliance and regulatory accrediting organizations

5

Ability to manage - interpret - and present fiscal data (i.e

fund controls - contracts and equipment expenditures) - forecast resource and equipment needs - and administer an allocated budget

Preferred Experience: The ideal candidate demonstrates strong leadership experience within a Prosthetic and Sensory Aids Service (PSAS) environment - with proven ability to support service operations - guide staff - and uphold VHA standards of practice

Preferred candidates will have comprehensive knowledge of prosthetic clinical and administrative processes - experience with workload management - and skill in coordinating care with interdisciplinary teams

Candidates who hold relevant certifications - have experience in process improvement - and demonstrate excellent communication - problem-solving and customer service skills are highly desired

A commitment to patient-centered care - regulatory compliance - and fostering a collaborative - high performance work culture is essential.

Duties

The Prosthetic Representative (Assistant Chief) must administer - supervise - and perform work dedicated to rendering prosthetic and sensory aid services to disabled patients

The work may include: planning - developing and directing a prosthetics and sensory aids program at the local - Veterans Integrated Service Network (VISN) - or national levels

advising clinicians on selecting - prescribing - and acquiring prosthetic devices

advise on new prosthetics field developments and supply sources

interpreting clinician prescriptions to ensure proper device selection

authorize purchase - fabrication - or repair

maintaining liaison with prosthetics supply manufactures and dealers - inspecting their facilities and services - and participating in awarding prosthetic appliance contracts

participating in investigative/research studies by selecting pilot wears of newly developed prosthetics items

and evaluating and compiling data on items' usefulness and providing multiple facilities with prosthetic and sensory aids - technical/administrative advice - and assistance

This work requires applying and interpreting laws concerning benefits available to disabled patients and the regulations - procedures - and practices based on and - in addition - specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices

This position serves in the capacity of the acting Service Chief and/or in the absence of the Chief

Duties include but not limited to: Develop local organizational policies and procedures consistent with national policies and procedures

Develop Statement of Work for Service Contracts

Possess and maintain Contracting Officer Representative (COR F AC) II certification

Establish long and short-term program goals

Responds to a variety of correspondence i.e. - contractors - home oxygen program issues - and congressional

Assess and provide technical guidance concerning equipment and benefits to beneficiaries and other healthcare workers

Adjusts workload and develops performance measures

Implements new local and national guidelines

Develop tools that allow monitoring of a quality assurance program Analyze - review - and evaluate the results of various monitors and databases Confers with contractors and other health care workers

Interview veterans and inspect prosthetic equipment /appliances

Conduct home and vendor visits to determine contractor compliance with the Statement of Work and evaluations for recommendations regarding home modifications

Inspect and recommend approval of contractor prosthetic shops

Implement Joint Commission standards of care

Coordinate specialty clinics which include wheelchairs - amputees - Major Medical Equipment Committee (MMEC) - Preventive Amputee Care Team (PACT) - etc

Ensure clinic decisions are implemented

Manages maintains and controls inventory

Serves as technical advisor and subject matter expert Participate in team discussions about program goals for implementation purposes

Represents the department in public relations activities i.e. - lectures - town halls - and In-services

Administers personnel management rules - regulations - procedures

Understands the unique characteristics of sites for which responsible

Participates in national initiatives - intra-agency workgroups - and/or committees

Assists in drafting/recommending national policies or directives

Work Schedule: 8:00am - 4:30pm - Monday - Friday Telework: Ad Hoc Virtual: This is not a virtual position

Functional Statement #:10210F Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

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Worksite address

charleston, SC, 29408, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.