Availability awaiting confirmation
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Job description
Provider Service CoordinatorThe Provider Service Coordinator is responsible for managing a daily caseload of home protection claims and service requests from assignment through completion. This is a fast-paced, task-driven role where you will be expected to actively work and close cases each day while meeting established daily activity and productivity goals.You will coordinate with service providers, customers, and internal teams to dispatch work orders, follow up on open cases, resolve issues, and ensure claims are completed and closed accurately and on time. This position requires someone who is organized, comfortable managing a high-volume workload, and proactive about following up on outstanding items.Responsibilities include managing a daily queue/caseload of open claims and work orders, meeting daily activity, productivity, and case-closure goals, reviewing open cases throughout the day and prioritizing emergency, urgent, and high-priority requests, assigning and dispatching work orders to available service providers based on location, availability, and urgency, contacting network and non-network contractors to secure service when a provider is not readily available, researching and contacting new providers when additional contractor coverage is needed in a specific area, making outbound calls and handling inbound calls with providers, customers, and internal departments, following up with contractors on open work orders to obtain updates and move cases toward completion, coordinating emergency and urgent service requests and ensuring they are actively worked through completion, responding to emails and requests regarding the status of open claims and work orders, resolving provider questions, service issues, and cases requiring special handling, negotiating one-time service agreements or terms with contractors when necessary, accurately documenting case activity, notes, status updates, and outcomes in company systems, updating provider profiles and completing required data entry and system updates, reviewing applicable contracts and agreements to ensure providers are properly set up and service requirements are followed, completing work orders, service orders, error reports, provider setups, and related administrative tasks, maintaining positive working relationships with providers, customers, and internal teams, providing overflow support to other teams and assisting with managing workflow and queue volumes as needed, and following established procedures and guidelines for claims processing, provider coordination, documentation, and case closure.This is a permanent position based out of Aurora, IL, with a pay range of $23.00 - $24.00/hr. Benefits may include medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, pre-tax and Roth post-tax contributions available, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, and time off/leave (PTO, vacation or sick leave).
Worksite address
aurora, IL, 60505, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.