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Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Department of Neuro Ophthalmology - 2351 Erwin Road, Durham, NC 27705
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
Clinical Responsibilities:
Schedule and Reschedule patients based on faculty's template
Monitor schedules and try to decompress overbooked clinics by rescheduling patients as necessary
Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed
Answer patient phone calls
Manage patient referrals
Manage in basket messages/requests
Request new patient notes prior to patients appointment
Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner
Create and mail new patient information packets
Print and mail patient No-Show letters
Submit Schedule Change Request form when bumping, adding or making template edits for faculty
Administrative Responsibilities:
Manage providers Outlook Calendar
Licensures - keep all licenses up-to-date for your faculty
Process provider reimbursements in a timely manner
Submit providers time away in QGenda
Screen mail and handle appropriately
Attend scheduled division meetings
Provide coverage for other retina staff assistants when they are out of the office
JOB ELIGIBILITY REQUIREMENTS
High school diploma or equivalent education required.
One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.