About this opportunity
Suncoast Center, Inc lists this Psychiatric Support Assistant - Full time opportunity in clearwater beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Psychiatric Support AssistantSuncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals. Schedule: Monday through Friday 8am to 5pm with an hour unpaid lunch/break daily.Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.Job Duties:Has knowledge of the general process of psychiatric visits and educates clients and families on the process. Including but not limited to supporting Zoom tele-health platform sessions and phone sessions.Works with clinical staff to ensure timely client flow through scheduled servicesAssists with follow up on all pending client issues.Follows department procedures for Avatar entries to insure the quality and integrity of the data entry.Serves as back-up to other Central Intake or Front Office Operations overflow as assignedEnsures timely and accurate data entry and outcomes for designated service areas and generates required reports.Schedules appointments for clients and providers.Provides confirmation and follow-up calls for future and missed appointments.Coordinates that the guardian or legally authorized person and youth are on the zoom or phone, or in person meetings.Provides assistance to children's psychiatric providers in order to have a successful psychiatric visit.Prepared support documentation needed for psychiatric appointments including:Medication Authorizations and consents for pharmacies; with prior authorizations for medications and/or specialty servicesSpecial AuthorizationsVerification of documentation of legal guardianship and consent to treatRequired documentation for youth in foster careEnsuring the release of information is completeSchool and parent formsRecords requests for coordination of careIs familiar with the use of an Electronic Health Record and can navigate through required documents for identifying those that need completing or updating.Updates client paperwork (electronic and other) so that it is completed prior to the appointment.Assists in the coordination of updating treatment plans.Provides education to clients and families regarding the use of the Medication Line, and assists with the coordination of medication line communication with providersAssists with internal referrals for additional services.Provides medical staff updated information regarding compliance with other services and care.Reports all risks to supervisor and ensures that risk notes and safety plans are completed as appropriate.Meets regularly with program manager to review cases and job performance.Accomplishes individual goals.Other duties as assignedMinimum Qualifications: 2 years of working experience in a medical practice or behavioral health setting required. Ability to understand and clearly describe zoom access requirements and troubleshoot issues with families in order to support effective tele-health experience. Experience with HIPAA, consents to treat, and releases of information. Demonstrates a non-judgemental attitude, a positive disposition, and hope regardless of customer state of mind. Displays excellent customer service, telephone skills, and schedule experience required.Education: High School or GEDExperience: Demonstrated ability to problem solve computer and telephonic access issues with others.Other:Working Conditions: Office based setting in direct contact with others including young childrenComputer Literate and experience with an electronic medical recordsDemonstrate or develop full knowledge of Zoom PlatformAdditional Requirements: Must be 21 years of age. Negative Drug Screening prior to hire and throughout employment. Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver's License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. Must be able to provide official transcripts. Working Conditions: Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine. Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical recordsSuncoast Center, Inc is a drugfree workplace and follows federal guidelines/regulations related to marijuana useAll positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill ).
Worksite address
clearwater beach, FL, 33767, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.