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Job description
Job Summary:
nWe are seeking a detail-oriented and service-driven Patient Access Services Lead / Financial Counselor to support and lead the daily operations of Patient Access Services. This role is responsible for overseeing registration processes, up-front and point-of-service (POS) collections, cash handling, and financial counseling. The Lead will serve as a key resource for staff and patients, ensuring efficient workflows, excellent customer service, and accurate data collection.
nKey Responsibilities:
nnnLead and support daily front-line operations of Patient Access Services.
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nnConduct professional patient interviews to obtain demographic, financial, and biographical information.
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nnAccurately and efficiently process patient registrations.
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nnOversee and participate in cash collections, up-front payments, and POS transactions.
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nnProvide financial counseling to patients regarding insurance, coverage, and payment options.
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nnWork closely with the Patient Access Manager to ensure effective departmental performance and compliance with policies and procedures.
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nnPromote a culture of quality, service excellence, and patient-centered care.
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n nEducation:
nnHigh school diploma or GED required.
n nExperience:
nnnMinimum of 2 years of customer service experience required.
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nnPrefer at least 2 years of clerical experience with proficiency in Microsoft Windows.
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n nOther Requirements:
nnnExcellent verbal and written communication skills.
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nnMust complete the required Patient Access Services training and pass the competency exam with a score of 90% or higher.
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nnStrong computer and data entry skills.
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nnAbility to multitask, think critically, and work independently in a fast-paced environment.
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Worksite address
fort wayne, IN, 46804, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.