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Job description
Public Safety DispatcherThe men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.Under general supervision, dispatches public safety, fire, and emergency medical services. Incumbents are responsible for the full scope of dispatching duties including, answering the telephone, receiving emergency and non-emergency requests from the public; transmitting and analyzing information received, and dispatching police and fire personnel accordingly. Performs related work as required.Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a complete City Application, including attaching the required attachments. Incomplete applications will not be considered.This recruitment requires a qualifying performance exam. In order to pass this component, candidates must meet one of the criteria to move to the next phase of the recruitment process:Pass the City of Santa Clara issued Criticall assessment (instructions will be e-mailed to you to complete this step), ORProvide proof of a valid POST Public Safety Dispatcher Basic Certificate. The Public Safety Dispatcher Certificate is awarded to individuals who have successfully completed the Public Safety Dispatchers' Basic Course and their agency's probationary period. The certificate must be attached to your application or you will be required to take the CritiCall.Application packets may be submitted online through the "Apply Now" feature on the job announcement at This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.The annual salary range for this position is $117,503.16 - $149,866.08. This position may be filled at or near the minimum of the salary range.$7,500 recruitment incentive$2,500 is paid in the first pay period!Please review the Side Letter Agreement for more information: QualificationsGraduation from high school or possession of a GEDThe equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; orFive (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; orSuccessful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience.Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period.Classroom education involving fire science or law enforcement related studies.Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #10 employees in 2026. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.Membership in the California Public Employees Retirement System (CalPERS)Classic Employees: 2.7% @ age 55 formula – employee pays 8.00% of gross pay, minus $61 bi-weeklyNew Employees: 2.0% @ age 62 formula – employee pays 7.00% of gross payMedicare and Social Security (FICA)Employee pays 6.20% up to $11,439 (Social Security) and 1.45% (Medicare) of gross payThe City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents planChoice of two Delta Dental plans; enrollment is mandatoryChoice of two VSP plansCity contributes $100.00 a month toward employee's VEBA accountCity pays for $50,000 of Basic Life Insurance coverageEmployee pays 1.3% of gross pay (includes Paid Family Leave)Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new childBenefit is 2/3 of basic wage up to $7,500; max of $5,000/monthVoluntary plan through Nationwide Retirement SolutionsEmployee may contribute up to $3,400 per year in pre-tax dollars to a health care spending accountEmployee may contribute up to $7,500 per year in pre-tax dollars to a dependent care spending accountEmployee may contribute up to $340 per month in pre-tax dollars to a commuter benefit planVacation is accrued bi-weekly, cannot use vacation during first 6 months of City serviceFor 1 - 4 years of service: 10 days (80 hours)/yearFor 5 - 9 years of service: 15 days (120 hours)/yearFor 10 - 15 years of service: 21 days (168 hours)/yearFor 16 - 20 years of service: 22 days (176 hours)/yearFor 21+ years of service: 24 days (192 hours)/yearSick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrualEmployees may accrue CTO in lieu of overtime hours (maximum accrual is set by department)Thirteen (13) paid eight-hour holidays per yearIf the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for $45/bi-weekly or $90/bi-weekly for advanced certification bilingual payEmployees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m.Community Service Officer IIs, Police Records Specialist IIs,
Worksite address
santa clara, CA, 95050, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.