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Job description
Public Safety DispatcherLake Havasu City, AZClosing Date: Open Till FilledOTF26-288Public Safety Dispatcher/Trainee Rate: $20.76/HourlyPublic Safety Dispatcher Hiring Range: $25.32-$35.71/Hourly; DOQJob SummaryReceives emergency (911) and non-emergency calls and dispatches appropriate police, fire, or medical personnel. Operates radio, phone, and computer systems simultaneously while maintaining communication with field unitsThe ideal candidate will possess strong customer service skills, will be trustworthy, organized, reliable and self-motivated. They must be team players with the ability to multitask, accept direction well, and be flexible. They should be able to create and maintain a respectful and collaborative working environment as well as develop and maintain effective working relationships with supervisors and co-workers. They must also be able to work well in stressful situations while effectively communicating with the public and coworkers.Key ResponsibilitiesAnswer and prioritize incoming emergency and non-emergency callsGather critical information and determine response needsDispatch police, fire, EMS, or other servicesMaintain radio communication with field personnelEnter and retrieve data from computer-aided dispatch (CAD) systemsMonitor incidents and update responding unitsUse mapping systems to determine locations and routesMinimum QualificationsHigh School diploma or GEDMinimal Experience (less than 6 months) in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience.Special RequirementsAbility to pass extensive background investigation.Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level at hire.Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) at hire.Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training.National Incident Management Systems (NIMS) training based on assignment.Must meet and maintain all training and education requirements for the position.Valid Driver License of appropriate class.Employees are considered "Trainee" until ACJIS Level A, APCO, Telecommunicator Level I, and Emergency Medical Dispatching (EMD) certifications are received. Requires non-standard or rotating shiftwork; subject to days, nights, weekends, holidays and call back.Qualified candidates will be required to participate in online testing, which will consist of a writing assignment and a computerized simulation based on actual tasks associated with receiving and dispatching 911 and non-emergency calls for service. The testing process will be approximately two (2) hours. Qualified candidates will receive separate notification via email or text messaging, following the close of the recruitment, and must complete testing as instructed; no extensions of deadline will be givenAdditional CommentsLake Havasu City is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.BenefitsEmployer provided Medical/Rx (Health Savings Plan, Exclusive Provider Organization)Dental/VisionWellness ProgramEmployee Assistance ProgramFlexible Spending Account/Health Savings AccountEmployer Provided Basic Life InsuranceOptional Additional Life InsuranceOptional Insurance-Critical Illness, Hospitalization Indemnity, Accident11 Paid Holidays AnnuallyBereavement LeavePaid Time OffShort Term DisabilityLong Term DisabilityOpportunities for advancementSworn Police Officers participate in the Public Safety Personnel Retirement System (PSPRS).Optional Deferred CompensationTuition ReimbursementService AwardsApplicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, psychological evaluation, polygraph test, background investigation and alcohol/drug screening test. Appointment subject to successful background investigation and City paid post-employment medical examination after an offer of employment has been made.
Worksite address
lake havasu city, AZ, 86403, US
Who can apply
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