About this opportunity
PRIORITY CARES HOME SERVICES lists this PUBLIC SAFETY REMEDY CMDB DEVELOPER, A3 opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Public Safety Remedy CMDB Developer (Analyst 3)
Assignment #: A
Duration: 3/28/2026 – 3/26/2028 (2 Years)
Hours: 35 hours/week (Monday–Friday, normal business hours)
Max Hourly Rate: $80 to $85 per hour
Position Overview
Public Safety is seeking a dedicated Remedy CMDB Developer (Analyst 3) to provide supplemental support for the day‑to‑day administration and management of its BMC Remedy/Helix CMDB environment. This role will focus on Critical Lifecycle Management Services, ADDM Discovery, CMDB asset intake, automation, reconciliation, and ongoing operational support. The selected candidate will support both current BAU (Business As Usual) operations and NextGen initiatives.
Key Responsibilities
Evaluate and document current BMC Remedy/Helix CMDB practices and processes.
Review ITIL processes including:
Service Request Management
Change Management
Configuration Management
Release & Lifecycle Management
Review and integrate lifecycle and discovery tools such as:
ADDM Discovery
SCCM
Other CMDB-related tools
Troubleshoot and audit Incident, Change, Release, and Lifecycle processes.
Ensure critical Configuration Items (CIs) are properly identified, documented, and maintained.
Add, modify, and remove CIs through automation and Remedy workflows.
Perform reconciliation and validation of CI relationships.
Audit configuration records and dependency mapping.
Identify optimization opportunities and recommend best practices.
Recommend tool enhancements and process improvements.
Produce documentation, workflows, diagrams, and technical artifacts.
Mandatory Qualifications (Required)
Candidates without these qualifications will not be considered:
Minimum 8+ years of experience in:
BMC Remedy ARS
CMDB
ITSM
SLM
SRM
Development, customization, administration, and support
Experience with Remedy ARS, CMDB, ITSM installation and configuration (Version 18.x and above)
Experience integrating Remedy with:
ADDM
Netcool / ScienceLogic
Active Directory
Experience with Remedy Smart Reporting
Preferred Qualifications
BMC Remedy Certification
ITIL Certification
Prior experience working with OTI/Public Safety City agencies
Compensation: $85.00 per hour
About Us
Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA. Our experienced team ensures that clients receive top‑quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well‑being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.
MISSION We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well‑being and enhances quality of life.
VISION To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.
VALUES
Compassion: We put the well‑being of our clients first, ensuring their comfort and care are at the heart of everything we do.
Independence: We support individuals in maintaining control over their lives and decisions through personalized care.
Respect: Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
Integrity: We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
Inclusivity: We are committed to serving diverse populations and making our services accessible to all.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.