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Job description
Clayton Controls Hybrid RoleClayton Controls is a premier provider of automation solutions, specializing in motion control, robotics, machine vision, and industrial automation components. With a commitment to innovation and technical expertise, we help manufacturers and integrators improve efficiency, precision, and productivity. Our team partners with industry-leading suppliers to deliver customized solutions that meet the evolving needs of modern automation.Tasks / Responsibilities:Responsible for processing customer return requestsResponsible for inventory return regarding damaged or defective partsProcess acknowledgements, verifying part #, address, ship method, and priceNotify production or CSR with any late notificationsSet up Vendor/Suppliers for purchasingPrice and part number correctionsReview open order reportsFollow up on supplier surveysPurchase supplies for both CCI and CES (which include tools/office supplies)RFQ for both CCI and CES to maximize best pricingAssist sales management with activities and planningBack up to phonesAssist with sales lead processingSkills, Knowledge and Abilities:Excellent written and verbal communication skillsExcellent problem-solving skillsOrganized, detail-oriented, multi-tasker, adaptable, positiveProficient computer skills, including the Microsoft Office SuiteEnvironmental/Physical Requirements:Office/Sedentary Requirements – Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 poundsPreferred Experience/ Minimum Qualifications:High School Diploma or equivalent required1-3 years of customer service experienceAdditional Information Regarding Job Duties and Job Descriptions:Job duties include additional responsibilities as assigned by one's manager/supervisor related to the position/department. This job description is meant to describe the general nature and level of work being performed, it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Clayton Controls reserves the right, at any time, with or without notice, to modify or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Clayton Controls shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment, as required by the law.Clayton Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.Why Build a Career with Us?Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Worksite address
santa ana, CA, 92701, US
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