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Job description
Alexander Dennis is a global leader in the design and manufacture of double-deck and lightweight buses. Building on 130 years of heritage, we're leading the transition to zero-emission mobility, with 3,000 zero-emission buses sold to date. Alexander Dennis is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Operating in 10 countries, we're investing in our people and our communities, with over 31,000 buses and coaches in service around the world.
POSITION SUMMARY:
The Quality, Reliability & Service Director is accountable for end-to-end ownership of vehicle quality, reliability, and aftermarket service performance across the full product lifecycle — from build through customer acceptance to in-service operation. This role ensures that vehicle quality aligns with defined standards and customer expectations, while driving continuous improvement through field feedback. The position is responsible for reducing the cost of poor quality, overseeing warranty and field service operations, ensuring regulatory compliance, and maximizing customer satisfaction and fleet availability.
WHY JOIN US:
Be a part of a team leading the world's electrification of mass mobility
Competitive compensation and benefit package with immediate benefit eligibility
Paid holidays and vacation
401K with generous company match
Passionate about creating a better product, a better workplace, and a better world
Inclusive workplace culture that values and empowers team members
On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
Advancement opportunities within our family of companies
WHAT YOU WILL DO:
Establish processes, standards, and performance expectations across Quality and Service functions
Ensure production quality systems, processes, and controls consistently deliver vehicles aligned to standards and customer expectations
Oversee quality assurance frameworks, including inspection strategies and customer acceptance processes, ensuring successful delivery and handover
Drive cross-functional resolution of quality and field issues through structured root cause analysis and corrective actions
Monitor vehicle performance, including availability and in-service performance, and act as the senior escalation point for major customer and field issues, driving improvements in fleet availability, uptime, and customer satisfaction
Translate field insights and data into improvements across engineering, manufacturing, and quality processes
Lead continuous improvement strategy focused on reducing repeat failures and improving long-term performance
Provide oversight of field service operations to ensure high-quality customer support
Own warranty performance, cost control, and reduction of cost of poor quality (COPQ)
Ensure regulatory reporting compliance and financial discipline across Quality and Service operations
Align quality and service performance with overall business and commercial objectives
WHAT YOU NEED TO BE SUCCESSFUL:
Post-secondary education in a related Engineering/Quality field or equivalent experience
Experience in Quality, Field Service, Engineering, or related roles, preferably within the bus, coach, or similar heavy-duty vehicles industries
Leadership experience managing teams and cross-functional initiatives, including remote or field-based service teams
Experience managing warranty, field service, and customer acceptance processes, with strong understanding of cost control
Proven experience managing budgets and multi-million-dollar campaigns
Ability to lead business transformation and continuous improvement initiatives while managing a broad and complex portfolio of priorities
Strong problem-solving capability with understanding of structured methodologies (e.g., 8D, RCA), quality assurance processes, inspections, and quality systems and standards (ISO 9001 preferred)
Technical aptitude with the ability to leverage systems and data to support Quality and Service functions
OUR WHY:
We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do.
NFI Group | We Move People - YouTube
News and information is available at nfi.parts, arbocsv.com, and carfaircomposites.com.
Alexander Dennis is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request.
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.