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Job description
Quality Assurance/Reconciliation ClerkThe Quality Assurance/Reconciliation Clerk is responsible for auditing, analyzing, and reviewing transactions from IVR and Merchant vendor. Quality Assurance/Reconciliation Clerk ensures compliance to in-house specifications, standards, and good business practices.Essential Duties And Responsibilities Include The Following:Communicate daily with Quality Assurance Manager and Client both verbally and via email.Daily ReconciliationContact and Audit IVR and Merchant vendorResearch and process refund at clients' requestPrepare and distribute daily, weekly, and monthly reportsHandle citizen inquiries, disputes, and adjustmentsAssist QA team with departmental audits.Maintain working relationship with support teamMaintain client relationship with for multiple clients and sitesAttend customer service department (once a month) and client meetings.Qualifications To Perform This Job Successfully, An Individual Must Be Able To Perform Each Essential Duty Satisfactorily. The Requirements Listed Below Are Representative Of The Knowledge, Skill, And/Or Ability Required. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions.AvailabilityCandidate must be available to work between the hours of 8:00am and 5:30pm, Monday – Friday ESTHigh school diploma or general education degree (GED).One year related reconciliation and/or auditing experience and/or training, or equivalent combination of education and experience.Ability to process and retrieve information from a computerized databaseUnderstanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)Ability to effectively communicate in a courteous and professional level at all timesAbility to read, write, and understand EnglishAbility to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimalsAbility to calculate figures and amounts such as discounts, interest, and percentagesAbility to deal with varied situationsAbility to demonstrate excellent interpersonal business writing and analytical skills
Worksite address
philadelphia, PA, 19102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.