About this opportunity
BrightSpring Health Services lists this Quality Assurance Specialist opportunity in mesa, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quality Assurance Specialist
Job Locations
US-AZ-MESA
ID
Line of Business
StepStone Family & Youth Services
Position Type
Full-Time
Our Company
StepStone Family & Youth Services
Overview
StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Quality Assurance Specialist plays a vital role in supporting program quality, regulatory compliance, and continuous improvement to help ensure youth and families receive safe, consistent, and high quality services.
We are seeking a detail oriented and organized Quality Assurance Specialist who is committed to maintaining high standards of quality and supporting programs through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who values accuracy, accountability, collaboration, and continuous improvement while helping teams maintain compliance and strengthen service delivery.
The Quality Assurance Specialist is responsible for reviewing program documentation and records, conducting quality and compliance reviews, monitoring regulatory requirements, identifying trends and areas for improvement, and supporting corrective action efforts. This position collaborates closely with program staff and leadership to ensure documentation and services align with agency policies, licensing requirements, accreditation standards, and applicable state and regulatory guidelines.
The ideal candidate is analytical, highly organized, proactive, and solutions focused, with strong attention to detail and a commitment to promoting quality, compliance, and continuous improvement while supporting positive outcomes for youth and families.
Responsibilities
Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
Ensures NYC Human Resource Administration and EQUUS policies and procedures are monitored and updated to include regulatory changes
Conducts statistical data comparisons using MS Excel
Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
Records, compiles, and analyzes performance and compliance information to ensure quality
Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
Comprehensive understanding of Quality Case Note Documentation and Standard Practices
Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
Develops and implements continuous quality improvement processes
Reviews customer survey data and provides management with recommendations for improvement, if needed
Communicates effectively with program management using good judgment and diplomacy
Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance
Qualifications
Bachelor's Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experience
Experience in conducting quality assurance auditing activities preferred
Familiarity with Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program
Experience with NYC Human Resource Administration/Family Independence Administration and Customized Assistance Services
Experience of NYC integrated services that evaluate the clients abilities and addresses the needs of Cash Assistance clients with medical and/or mental health conditions that may affect their employability
Experience in a fast-paced, team environment that is performance driven
Exceptional customer service and engagement skills; and care management
Excellent organizational skills and a strong diligence to being detail minded
Experience with publicly funded programs; TANF experience
Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans
Experience in assessing the need for and making reasonable accommodations for clients
Knowledge of HIPAA/PII laws and regulatory requirements related to program responsibilities
Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities
Experience in understanding clinical assessments and Functional Capacity Outcomes
Bilingual or multilingual preferred
About our Line of Business
StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit Follow us on Facebook and LinkedIn.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.