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Job description
Quality Control InspectorTopView Sightseeing is seeking a sharp, reliable, and observant Quality Control Inspector to help maintain high service standards across our sightseeing operations, including bus, boat, and bike tours. This full-time, field-based role plays a key part in ensuring safe, high-quality experiences for thousands of daily customers across New York City.Responsibilities:Conduct undercover inspections of service quality across all TopView locations and brandsMonitor employee conduct and adherence to safety protocols and company standardsPerform passenger counts and compile data for internal industry analysisInspect competitor operations and provide detailed reportsDocument and report inspection results, policy violations, and improvement suggestionsCollaborate with operations leadership to enhance service qualityRequirements:High school diploma or GEDExperience in supervision, inspection, or monitoring preferredNYC tourism experience is a plusStrong attention to detail and ability to collect and report accurate dataMust have a smartphone and familiarity with Google AppsProfessional, trustworthy, and presentableExcellent communication skills and a proactive attitudeMust be comfortable working 100% in the field, including weekends and holidaysBenefits:Health insurance401(k)Paid time offJoin a fast-growing company and help shape the quality of NYC's top sightseeing experiences—apply today!
Worksite address
new york, NY, 10001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.