About this opportunity
Tyler Distribution Centers LLC lists this Quality Customer Service Representative - Full time opportunity in baytown, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience.
Customer Interaction & Communication
Respond promptly and professionally to customer inquiries by phone or email.
Act as the internal advocate for the customer, ensuring their needs are communicated and met.
Order Processing & Documentation
Accurately enter and process customer orders into the Warehouse Management System (WMS).
Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
Billing & Invoicing
Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
Review supporting documentation to confirm charges align with services provided.
Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
Maintain organized billing records for customer reference and internal audits.
Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.
Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.