About this opportunity
Baker Hughes lists this Quality Customer Service Representative - Full time opportunity in rayne, Louisiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Partnering with the Best
Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.
Works across all functions of the product line and region to ensure that the optimal equipment specification / hook up design and supply channel is selected with the aim of providing the appropriate region with the lowest cost, commercially viable option to maximize the commercial viability of the Tender Submission. As a Customer Service Representative, you will be responsible for:
Receive, review, enter, and process customer orders accurately and efficiently using order entry software and business systems.
Monitor orders throughout the fulfillment process to ensure timely delivery and customer satisfaction.
Facilitate resolution of customer inquiries, concerns, and issues related to order processing, shipment status, delivery schedules, pricing discrepancies, and product availability.
Communicate proactively with customers and internal teams regarding order status, changes, and delivery expectations.
Coordinate the transfer and redistribution of slow-moving inventory within the distribution network to optimize inventory utilization.
Collaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams to ensure seamless order management and execution.
Maintain accurate customer, order, and inventory records within company systems.
Support multiple product lines and provide support for either single or multiple business entities as required.
Identify, investigate, and resolve order-related discrepancies while ensuring compliance with company policies and procedures.
Generate reports and provide order management data as requested.
Participate in process improvement initiatives to enhance operational efficiency and customer experience.
Handle special projects and other duties as assigned.
High School Diploma or equivalent required.
Minimum of 3 years of relevant customer service, order management, or order fulfillment experience.
Experience utilizing order entry software, ERP systems, or similar business applications.
Knowledge of order management processes and inventory coordination practices.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Familiarity with ERP systems such as SAP
Have strong MS Office experience
We invest in wellbeing, capability development, and leadership growth across all levels.
Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
This position is eligible for our comprehensive and competitive benefits package, which can be found
here
, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Customer Support Rep I
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.