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Job description
Job TitleBasic qualifications:Experience using data to drive root cause elimination and process improvement3-5+ years in Quality Assurance with senior-level, lead, or consultative responsibilitiesExperience in contact-center quality programs, quality monitoring, or agent evaluationExperience using advanced analytics and statistical methods to contribute to customer satisfaction improvementsExperience executing analytics programs, delivering insights, and communicating results to managersExperience with data visualization tools (AWS QuickSight, Tableau, Power BI)Experience running metrics reports, analyzing data to identify problems, and using data analysis to generate and explain metricsActive use of AI tools for productivity, analytics, and insights generation
Worksite address
hawthorne, CA, 90250, US
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