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Job description
Job TitleBasic qualifications:Experience using data and metrics to improve processes and customer satisfaction3-5+ years in Quality Assurance with lead or senior analyst experienceExperience supporting multi-team quality programs including framework implementation across multiple channels or regionsProven track record managing multiple concurrent cross-functional projects with demonstrated delivery successExperience with contact-center quality programs, quality monitoring, and agent evaluation in high-volume environmentsKnowledge of quality evaluation methodologies, calibration processes, and quality frameworksAnalytical skills to translate insights into actionable improvement strategies that drive measurable quality outcomesExperience coordinating across multiple stakeholder groups including operations, training, content, and technology teamsProficiency in project management tools (Jira, Confluence) and Microsoft OfficeExcellent written and verbal communication skills with ability to create clear, concise communications including status reports, program updates, and stakeholder presentations
Worksite address
hawthorne, CA, 90250, US
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