About this opportunity
Meta Platforms lists this Quality Program Manager, Data Center Design and Construction opportunity in denver, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quality Program Manager, Data Center Design and ConstructionMeta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join our Data Center Engineering & Construction (DEC) Quality team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates, and our innovative services are delivered.This role is responsible for the oversight, management, and continuous improvement of the 3rd Party Quality Agent program, by establishing programmatic standards, driving accountability, and enabling effective coordination between Meta's on-site teams, 3rd Party Agents, General Contractors (GCs), Engineers of Record (EORs), OEMs, and internal Design Engineering stakeholders.Through effective leadership and partnerships, the DD&D Quality Program Manager will leverage program core competencies to drive quality outcomes ensuring predictable on-time delivery of our global campuses.Responsibilities3rd Party Agent Program ManagementMaintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality AgentsAssign and allocate 3rd Party Agents to sites based on project needs and resource availabilityExecute and manage 3rd Party Agent contractsLead the vetting and onboarding process for new 3rd Party Agents as program needs ariseLead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goalsAssess Agent performance and escalate performance issues to Agent Account RepresentativesConduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etcProgram Oversight & Stakeholder OnboardingProvide overall program oversight and management for the 3rd Party Agent quality programAssist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processesQuality Metrics & Issue ManagementAssess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as neededWork with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the programContinuous Improvement & Standards DevelopmentCollaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixesPartner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learnedQuality Program Management & Cross-Functional CoordinationServe as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streamsDraft and maintain quarterly Quality OKRs in alignment with DEC cross functional partnersAuthor specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methodsFacilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teamsCoordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams); track and escalate blockers as neededContribute to a monthly Health Dashboard — reporting on delivery, quality, process, and dependency dimensions at GREEN/AMBER/RED statusSupport Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviewsDrive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives; escalate unresolved items to leadership as neededQualificationsExtensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projectsBS in Construction Management or Engineering or equivalent work experienceExperience with Design-Build and Design-Bid-Build construction programsExperience in civil/structural, building envelope, mechanical, electrical, and I&C disciplinesExperience leading QA/QC and Cx programsExperience in contractor, consultant, and vendor managementExperience in mission critical power and cooling infrastructure or other critical systemsExperience adapting to a fast-paced, hands-on work environment Familiarity with enterprise-scale data center quality program standards, processes, and toolsDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience in personnel management, staffing and schedulingExperience operating within cross-functional POD or agile team structures with OKR-based goal-settingProject Management Professional (PMP) or equivalent certificationsExperience utilizing Autodesk BIM360 Field and/or Autodesk FORMA softwareDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience with data-driven program management, KPI development, and performance metricsExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
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