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Job description
Quality Support SpecialistJoin us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Quality Support Specialist supports the Federally Qualified Health Center's (FQHC) Quality Assurance and Performance Improvement (QAPI) program by analyzing quality data, monitoring clinical quality metrics, and partnering with interdisciplinary clinical teams to close care gaps. This role translates data into actionable improvement strategies, supports patient outreach and engagement, and drives continuous quality improvement initiatives. The Quality Specialist plays a critical role in improving patient outcomes through sustainable workflow changes, with a strong focus on health equity, population health, and regulatory measures including HRSA Clinical Quality Measures (CQMs), Uniform Data System (UDS) reporting, and value-based care metrics.Duties/Responsibilities:Support clinic-level and organizational QAPI activities through data analysis, reporting, and interpretation of quality metricsCollaborate with providers, nurses, care managers, and leadership to translate data into actionable improvement plansParticipate in clinic quality meetings to review trends, identify root causes, and recommend strategiesServe as a liaison between Quality and clinical teams to support implementation of initiativesParticipate in Performance Improvement Projects (PIPs) using methodologies such as PDSA cyclesAnalyze care gaps and performance variation across providers, sites, and populationsDocument quality improvement activities for leadership and regulatory reportingPartner with EHR/data teams to ensure accuracy and usability of reports and dashboardsSupport workflow standardization to sustain improvementsCare Gap Outreach & Patient Engagement:Conduct outreach to patients regarding preventive screenings and chronic care gapsAssist patients with scheduling follow-up careEscalate barriers to care to appropriate team membersDocument outreach activities in the EMRMaintain confidentiality and comply with organizational standardsParticipate in audits, compliance activities, and continuous improvement effortsPerform other duties as assignedMiscellaneous:Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.Other specific duties as assigned.Required Skills/Abilities:Strong analytical and data interpretation skillsAbility to translate data into actionable stepsExcellent collaboration, communication, and relationship-building skillsUnderstanding of health equity, social drivers of health, and population health principlesAbility to manage multiple priorities in a fast-paced environmentExcellent written, verbal, and computer skillsEducation and Experience:Minimum 2 years of experience working as a medical assistant in a clinical setting requiredFederally Qualified Health Center (FQHC) and Family Medicine experience preferred.Strong analytical and data interpretation skills with the ability to translate data into action.Experience working with clinical quality metrics, dashboards, or EHR-based reports; strongly preferred.Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, and walk within clinic and office environments. This role requires frequent use of a computer and phone, including typing and data analysis. The employee must be able to communicate effectively with patients and staff verbally and in writing. Occasional bending, stooping, and lifting up to 25 pounds may be required.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.
Worksite address
rochester, NY, 14607, US
Who can apply
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