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Job description
Complaint Investigation Services Laboratory TechnicianSupport the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs.-Perform investigations, testing, and analysis of returned complaint products.-Document findings and investigation results in applicable quality systems.-Ensure product traceability and proper handling of returned products.-Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations.-Support complaint trending, and risk reviews as needed.-Maintain laboratory equipment, calibration records, and work areas.-Assist with updates to procedures, work instructions, and process improvements.-Maintain compliance with quality system, safety, and training requirements.-Support product decontamination activities, including handling, processing, and documentation of returned products as required.-Associate degree in a technical or scientific field, or equivalent combination of education and experience.-Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field.-Strong troubleshooting, documentation, and organizational skills.-Ability to work independently in a regulated environment.-Experience with complaint investigations, failure analysis, or laboratory testing.-Knowledge of medical device quality systems and complaint handling processes.-Experience with product decontamination, biohazard handling, or returned product processing.-Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines.-Experience troubleshooting electromechanical or medical device products preferred.
Worksite address
valencia, CA, 91355, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.