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Job description
Join Our Team at Skin and Cancer Institute!
nAre you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!
nWhy Join Us?
nAt Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.
nPosition of Summary:
nThe Radiation Bookkeeper is responsible for managing patient communications and scheduling related to radiation treatments. This role ensures all eligible skin cancer patients are offered appropriate treatment options, assists in coordinating follow-up care, communicates with the billing team for insurance verifications, and audits treatment progress to ensure continuity of care.
nnWork Location: 1805 WEST AVENUE K, Lancaster, CA 93534
nWork Category: Non-exempt, Full-time/Regular, On-site
n WHAT YOU'LL DO:
nPathology Report Management
nnReview and process pathology reports received from 46 referring offices, with continued growth expected.
nMonitor daily pathology volume ranging from 150 to 800 reports per day.
nVerify report accuracy and ensure proper workflow assignment.
nAttach provider-reviewed and signed pathology reports to patient charts.
nTrack and maintain report completion metrics and daily physician reporting.
n nPatient Identification & Workflow Processing
nnReview pathology reports to identify eligible skin cancer patients for radiation treatment.
nVerify and enter insurance information for all identified treatment sites.
nAssign patients to appropriate physician workflows (Dr. G and Dr. A).
nMove patients through designated radiation treatment workflows and update statuses accordingly.
nMaintain accurate documentation regarding patient treatment decisions, referrals, and outcomes.
n nPatient Outreach & Follow-Up
nnConduct outbound patient calls for consultation scheduling, treatment discussions, and follow-up care.
nManage daily outbound call volumes ranging from 10 to 100+ calls per day.
nPerform ongoing follow-up for patients who are difficult to reach, requiring multiple contact attempts each week.
nDocument all patient communications and scheduling outcomes.
n nIncoming Communication Management
nnManage high-volume inbound patient calls regarding radiation treatment, appointments, authorizations, and treatment questions.
nRespond to patient voicemails, emails, Klara messages, and provider inquiries.
nCoordinate incoming transfer requests from the centralized call center.
nProvide timely responses to patient concerns while maintaining daily workflow productivity.
n nInterdepartmental Coordination
nnCollaborate with the Biopsy Bookkeeping Department regarding pathology results, treatment recommendations, and patient call-backs.
nCoordinate with the Authorization Department on denied services, referral status updates, and treatment approvals.
nCommunicate with providers, office staff, and leadership regarding patient care progression.
n nOffice Support & Communication
nnSupport 29 clinic locations currently operating SRT equipment.
nRespond to Teams chats and email requests regarding:
n nnScheduling questions
nAuthorization updates
nTreatment coordination
nScheduling conflicts
nEquipment-related issues
nPatient status updates
n nnProvide ongoing support to clinical and operational teams across multiple locations.
n nKlara & Electronic Messaging Management
nnManage and respond to daily Klara patient communications, averaging 15-50+ messages per day.
nAddress patient questions, appointment requests, scheduling changes, and treatment-related inquiries.
nMaintain documentation of all patient communications.
n nWorkflow Maintenance
nnMonitor and maintain active physician workflows including: Dr. G Workflow, Dr. A Workflow
nVerify treatment completion status and update workflows accordingly.
nMove completed cases to appropriate workflow outcomes.
nTrack patients requiring additional treatment sites, authorization verification, or follow-up scheduling.
n nTask Queue Management
nnReview, prioritize, and complete active task queues related to:
n nnScheduling requests
nAuthorization denials
nTreatment changes
nSurgical referrals
nRescheduled patients
nReturned referrals
n nnMaintain task inventories ranging from 25-100 patients at any given time.
nEnsure timely resolution and proper routing of patient cases.
n nRadiation Scheduling & Treatment Coordination
nnCoordinate and maintain large active treatment populations, including:
n nnBrachytherapy Scheduled: Workflow
nSRT Scheduled: Workflow
nRadiation Consult Needed: Workflow
nNeeds Brachytherapy: Workflow
nNeeds SRT: Workflow
n nnSchedule patient consultations and treatments.
nVerify authorizations and coordinate treatment start dates.
nCommunicate treatment plans and appointment information to patients and providers.
n nWHAT WE'RE LOOKING FOR:
nEducation/Experience:
nnHigh school diploma or equivalent
nAdditional coursework or training in healthcare administration, medical office procedures, or medical billing is beneficial
nDermatology or healthcare experience highly preferred
n nRequired Skills/Qualifications:
nnExcellent communication skills for discussing treatment options and coordinating patient care.
nStrong customer service skills and ability to interact professionally with patients.
nAttention to detail for auditing treatment schedules, maintaining trackers, and ensuring continuity of care.
nOrganizational skills to manage multiple patient workflows and appointments.
nElectronic Medical Records (EMR/EHR) proficiency, preferably experience with EMA (Electronic Medical Assistant) software.
nAbility to collaborate with clinical staff, billing teams, and administrative personnel.
nConfidentiality and professionalism when handling sensitive patient information.
nMedical scheduling and patient coordination experience.
nKnowledge of insurance verification and prior authorizations (HMO, PPO, VA, Medi-Cal, Workers' Compensation) is highly valuable.
nBasic computer and medical records management skills.
n nWhat We Offer:
nnCompetitive salary and benefits
nHealth, dental, vision, and ancillary insurance options
n401K retirement savings
nPaid time off
nProfessional development opportunities
nSupportive and fair work environment
n nApply Today! Be a part of a dynamic team that’s transforming skin health. We can't wait to meet you!
n#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring
Worksite address
lancaster, CA, 93586, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.