Radiology Scheduler Call Center

Job description

Optum NY/NJ, is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco, NY.  Optum is a clinician-led care organization that is changing the way clinicians work and live.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Scheduler Call Center to join our team. Radiology Scheduler Call Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday 40 hours work week between the hours of 9:00 am to 6:00 pm.  Rotating Saturdays between the hours of 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire

Location: 109 Rykowski Lane, Middletown, NY 10941

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information

Maintain an average of 65+ inbound calls daily

Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues

Perform insurance verification on the date of service

Scheduling radiology procedures in an organized and efficient manner

Knowledge of medical terminology and radiology procedures and requirements

File and maintain medical records

Confirms and schedule appointments

Answering incoming and outgoing telephone calls promptly and courteously,

Perform referral documentation promptly

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports

Adhere to the standards identified via Sparq regarding Optum Employee Policies

Work cohesively with fellow employees to achieve specific team goals

Comfortable working in high pace environment 

Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care

Assure the continuity of care through scheduling and tracking systems

Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

Comply with administrative policies to ensure quality of care

Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements  

Cross-train and help in other locations if needed

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or GED

1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

1+ years of customer service or Healthcare related experience 

Ability to work a 40-hour work week with rotating Saturdays

Preferred Qualifications:

Experience working with an electronic health record (EPIC)

Knowledge of Radiology

Knowledge of Medical terms

1+ years of experience in a call center

Experience working with scheduling programs

1+ years of experience working in medical office position

Soft Skills:  

Ability to work independently and maintain good judgment and accountability 

Demonstrated ability to work well with health care providers 

Strong organizational and time management skills 

Ability to multi-task and prioritize tasks to meet all deadlines 

Ability to work well under pressure in a fast-paced environment 

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.