Job description
Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations.
This is not a passive customer support role.
You’ll take ownership of:
Collections and payment follow-ups
Billing issue resolution
Accounts receivable case management
Customer communication
CRM accuracy and documentation
Cash flow protection
You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate.
If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.
What You’ll Own
Collections & Payment Follow-Up
Execute daily outbound collections through:
Phone calls
Follow up consistently on outstanding balances until:
Payment is received
A clear payment commitment is secured
Maintain disciplined follow-up across past-due accounts
Help reduce:
Aging balances
Delinquent accounts
Delayed payments
Identify opportunities to transition customers to auto-pay
Maintain visibility into payment commitments and collection status
Accounts Receivable Case Management
Investigate customer billing and payment discrepancies
Identify the root cause of issues rather than applying temporary fixes
Open, manage, and resolve cases within Salesforce or similar CRM systems
Maintain clear case documentation, including:
Issue summaries
Investigation notes
Customer communication
Resolution details
Confirm customers understand the resolution before closing cases
Ensure cases progress without unnecessary delays
Billing Issue Resolution
Investigate issues involving:
Invoice discrepancies
Incorrect charges
Account setup errors
Payment discrepancies
Service and billing mismatches
Coordinate with internal billing and operations teams to resolve issues
Escalate complex cases appropriately
Identify recurring billing problems and help prevent them from happening again
Customer Communication
Communicate professionally and confidently with customers regarding outstanding balances
Balance collections urgency with a positive customer experience
Provide timely updates regarding:
Payments
Billing investigations
Account status
Resolution timelines
Handle objections and difficult payment conversations professionally
Follow through until issues are fully resolved
CRM & Documentation Accuracy
Maintain accurate customer and receivables records in Salesforce or other CRM platforms
Document:
Calls
Emails
Payment commitments
Billing issues
Follow-up dates
Case outcomes
Keep documentation structured, accurate, and audit-ready
Ensure no customer commitment or follow-up falls through the cracks
Process Improvement & Operational Support
Identify recurring collections and billing issues
Flag operational bottlenecks that delay payments
Recommend improvements to:
Collections workflows
Billing processes
Customer communication
Case management
Help reduce:
Repeated billing errors
Escalations
Long-running cases
Delayed collection cycles
Requirements – Must Have
Experience
Previous experience in one or more of the following:
Accounts Receivable (AR)
Collections
Billing Support
Customer Account Management
Payment Resolution
Experience handling:
Customer payment follow-ups
High-volume calls and emails
Past-due accounts
Billing investigations
Customer account issues
Systems & Operational Skills
Familiarity with Salesforce or similar CRM systems
Strong documentation and record-management skills
Ability to manage multiple open accounts and cases simultaneously
Comfortable working with structured collections processes and follow-up schedules
Strong attention to detail and accuracy
Communication & Problem-Solving
Strong written and verbal English communication
Confident communicating with customers regarding payments and outstanding balances
Strong problem-solving and investigative ability
Professional objection and escalation handling
Persistent follow-through without sacrificing customer experience
Comfortable working remotely during U.S. business hours
Nice to Have
Structured collections or AR operations experience
Experience improving:
Cash collection
Aging balances
Delinquency rates
Auto-pay adoption
Experience working with customer billing or service operations teams
Exposure to process improvement initiatives
Experience managing collections KPIs or receivables dashboards
What Makes You a Strong Fit
You:
Follow through until payments or billing issues are fully resolved
Are persistent without being unprofessional
Stay organized across a high volume of customer accounts
Maintain accurate documentation after every interaction
Can investigate billing discrepancies instead of simply escalating them
Balance customer relationships with collections goals
Proactively identify problems and recurring patterns
Thrive in structured, execution-focused environments
What a Typical Day Looks Like
You may:
Review past-due accounts and collection priorities
Make outbound collection calls
Send payment reminders and follow-up emails
Follow up on previous payment commitments
Investigate invoice and billing discrepancies
Update Salesforce with calls, notes, and account status
Coordinate with billing or operations teams to resolve open cases
Track aging balances and collections progress
Identify opportunities for auto-pay enrollment
Escalate unresolved or high-risk accounts
Identify recurring billing problems that require operational fixes
In short: you help protect company cash flow by ensuring payments are followed up consistently, billing issues are resolved accurately, and every customer account remains organized and up to date.
Key Metrics for Success
Collections & Receivables
Cash collected
Reduction in aging balances
Delinquency reduction
Auto-pay conversion rate
Completion of daily collections activities
Payment commitment follow-through
Case Management & Accuracy
Billing cases resolved within SLA
Reduction in cases open longer than two weeks
CRM data accuracy
Documentation completeness
Billing resolution accuracy
Customer Communication & Execution
Follow-up response speed
Reduction in escalations
Consistency of collections outreach
Professional customer communication
Successful resolution of billing concerns
Why This Role Stands Out
Direct impact on cash flow and revenue protection
High ownership across collections and billing resolution
Hands-on customer communication experience
Structured, execution-focused remote environment
Opportunity to improve collections and billing workflows
Career growth opportunities into:
Accounts Receivable Lead
Collections Lead
Billing Operations
Revenue Operations
Finance Operations
Interview Process
Initial Screening Call
Video Interview with Pavago Recruiter
Client Interview
Offer & Onboarding
Apply Now
If you:
Have experience in collections, accounts receivable, or billing support
Are disciplined about payment follow-ups
Enjoy investigating and resolving billing issues
Can confidently communicate with customers about outstanding balances
Are organized, persistent, and highly detail-oriented
We’d love to hear from you.
Apply today and help maintain healthy cash flow, accurate customer accounts, and efficient receivables operations.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.
This is your opportunity to introduce yourself and highlight your experience with accounts receivable, collections, billing resolution, customer payment follow-ups, Salesforce/CRM systems, and handling customer account issues.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
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Originally posted on Himalayas
Who can apply
Eligible countries: Mexico, United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.