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Job description
Description Receptionist - Customer Care - Juneau
Department: Tribal Operations
Exemption Status: Non-Exempt
Pay Grade(s): 8 ($27.79+ DOE)
Purpose: The Receptionist manages the telephone switchboard, receives guests at designated Tlingit & Haida (T&H) office location and provides clerical support to Tribal Operations & other areas within T&H.
Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:
Primary reception for designated T&H office location, receive and redirect all incoming calls, take, and relay messages, as necessary
Welcome visitors, guests, and clients; give proper direction; use tact and discretion in the degree and type of information given
Maintain the reception area in an orderly and professional state
Receive and distribute mail and inter-office deliveries for designated office location
Maintain a log of certified, registered, and express mail
Maintain a log of packages received
Process outgoing mail daily
Report problems with copy equipment, telephone, postage machine or any equipment maintained by designated office location to appropriate vendor or other service contractor
Monitor vehicle reservations, sign in/out sheet, and mileage reports for the GSA vehicles assigned to the designated office location
Maintain the schedule for conference rooms
Maintain conference room equipment
Ensure conference room is clean and organized daily
Provide department clerical assistance as needed
Other duties as assigned
Requirements
Requirements
Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:
Ability to triage and accurately route telephone calls and visitors to appropriate staff
Positive professional courteous attitude toward public and staff
Able to perform and coordinate several jobs/projects at one time
Excellent verbal and written communication skills
Knowledge of standard office procedures and standards
Knowledge and proficiency in Microsoft Suite of programs
Minimum Qualifications (education, experience, skills):
High school diploma or equivalent
Three (3) years related experience
Typing speed of at least 50 WPM
Must be 21 years of age with a Valid Driver’s License.
Preferred Qualifications (education, experience, skills):
N/A
Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:
The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.
Work Environment . The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Some travel may be required on small aircraft or ferry.
Flexible hours may be required, including evenings and weekends for events and workshops.
Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.