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Job description
ReceptionistSince 1966, the Capitol Region Education Council (CREC) has been dedicated to providing innovative, high-quality, and cost-effective educational programs and services to meet the diverse needs of children and adults in Greater Hartford. Serving 33 member districts and reaching additional communities statewide, CREC supports approximately 12,000 students annually through more than 120 educational programs. Our offerings include professional learning and coaching for educators, specialized programming for students with diverse needs, and PreK-12 education across 16 interdistrict magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready skills.POSITION SUMMARY: The Receptionist at River Street Schools and Programs serves as the first point of contact for students, families, staff, visitors, and community partners, creating a welcoming, professional, and customer-focused environment. This position is responsible for managing front office operations, directing communications, coordinating administrative support activities, and assisting with daily program logistics. The Receptionist plays a key role in ensuring efficient office operations, supporting student arrival and dismissal procedures, maintaining organizational communications, and providing exceptional service to internal and external stakeholders.ESSENTIAL DUTIES and RESPONSIBILITIES:Answer and route incoming telephone calls in a professional and courteous manner, provide information to callers, take and relay messages, and respond to inquiries or direct requests to appropriate staff members.Greet, screen, and assist visitors, families, vendors, and community partners, ensuring adherence to visitor management and security procedures while directing individuals to the appropriate location or personnel.Provide administrative and clerical support, including preparing correspondence, photocopying and scanning documents, processing mailings, distributing incoming and outgoing mail, maintaining office supplies, and updating program directories and phone lists.Coordinate and submit facility and room reservation requests for meetings, trainings, and program events, ensuring space availability and appropriate logistical arrangements.Collaborate with transportation staff, program personnel, and families to support safe, efficient, and orderly student arrival and dismissal processes, including communicating changes and addressing transportation-related inquiries.Create, maintain, and regularly update staff event calendars and program-wide communications to support coordination and staff awareness of upcoming events and activities.Develop, format, and distribute staff newsletters and internal communications that highlight program reminders, important updates, upcoming events, staff achievements, and recognition initiatives.Monitor front office operations to ensure a welcoming, organized, and professional environment for visitors, students, and staff.Maintain confidentiality of student, family, and staff information and handle sensitive information in accordance with organizational policies and privacy requirements.Support special events, meetings, and program activities by assisting with communications, participant coordination, materials preparation, and logistical arrangements.Foster positive relationships with students, families, staff, and community stakeholders through responsive customer service and effective communication.Comply with all company policies and procedures.COMPETENCIES:Customer ServiceInterpersonal SkillsWritten & Oral CommunicationQuality ManagementEthicsProfessionalismQualityQuantitySafety and SecurityAdaptabilityAttendance/PunctualityDependabilityQUALIFICATIONS: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. 3 months general office procedures experience preferred.TRAVEL REQUIREMENTS: NonePHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing (occasionally, less than 1/3) Walking (occasionally, less than 1/3) Sitting (continually, more than 2/3) Reach with hands and arms (occasionally, less than 1/3) Stoop, kneel, crouch or crawl (occasionally, less than 1/3) Lifting up to 25 lbs. (occasionally, less than 1/3) Carrying up to 25 lbs. (occasionally, less than 1/3) Moderate NoiseWHAT'S IN IT FOR YOU? Group Health Insurance Plans Basic & Supplemental Life Insurance Long Term Disability & Short Term Disability options 403(b) Retirement Savings Plan with Employer Matching Contribution if applicable Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA) Comprehensive benefit time package Employee Assistance Program Bereavement time & Religious Holidays Credit Union Access Tuition Reimbursement Program Employee Network Groups Access to professional learning opportunities with two fully paid courses through CREC University each year, empowering you to expand your skills and advance your career! Benefit from our exclusive partnership with Springfield College, offering a 15% discount on tuition for next-level degree programs to support your academic and career aspirations! Based on terms and conditions during your employment, specific to your job classification and collective bargaining agreement.DIVERSITY, EQUITY, & INCLUSION STATEMENT: CREC strives to understand and confront the symptoms and causes of racism and prejudiceranging from biases to aggressions to discriminatory policies, practices, and traditionsthat harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.
Worksite address
windsor, CT, 06095, US
Who can apply
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