About this opportunity
Ojo Spa Resorts lists this Receptionist (Part Time; Nights+Weekends) opportunity in ojo caliente, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
The Spa Receptionist plays an important role in creating a welcoming and seamless experience for spa and springs guests. This position coordinates and schedules spa services, manages pool access, checks in guests for day soaking, spa appointments, and private pools, and provides helpful information about the resort, spa, springs, lockers, and related services.
The Spa Receptionist also manages guest requests, monitors robe rentals and returns, maintains a clean and welcoming lobby, processes cash and credit card transactions, operates the spa software system, and completes required logs, reports, and paperwork. Team members are expected to communicate with guests and coworkers in a gracious, respectful, kind, and professional manner while following established opening, shift, and closing procedures.
This position communicates regularly with the Spa Manager for direction and training and cross-trains with Guest Service Agents, Spa Attendants, Springs Attendants, Locker Room Cleaners, and other team members to support smooth daily operations and a consistent guest experience.
Answer phones promptly and provide accurate information about spa services and resort amenities
Greet guests with a warm and sincere welcome, providing detailed explanations of available spa services, private pools, workshops, and soaking options
Develop comprehensive knowledge of spa services, workshops, private pool, menu offerings, and retail products
Escort and provide tours of the spa facility in a friendly and unhurried manner as needed
Promote service specials, packages, and all facilities to enhance guest experience
Open and close the spa, including handling cash transactions, processing retail receipts, running reports, and ensuring all close-out reports accurately reflect activities and services
Maintain a clean and organized front desk and lobby reception area, keeping personal beverages away from the workspace
Assist with planning and executing weekly, monthly, and quarterly inventory counts
Incorporate the resort’s service excellence culture, mission, and core values into all aspects of job performance
High school diploma or equivalent required
Minimum of two years of combined spa, hotel front desk, and/or retail experience preferred
Proficiency in computer systems and software
Must be friendly, approachable, and guest-service oriented throughout all shifts
Ability to communicate clearly and professionally, both verbally and in writing
Ability to work a flexible schedule, including days, nights, weekends, and holidays
Must be able to stand and move continuously throughout the scheduled shift
Must be able to perform tasks requiring manual dexterity, auditory focus, and visual attention
Must be able to work both indoors and outdoors in varying weather conditions including heat, steam, cold, rain, snow, wind
Must be comfortable navigating uneven terrain and stairways in a natural outdoor environment
If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.