Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Receptionist PositionThis on-site position is located in Wilmington, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a receptionist who will function as the first point of contact to Catholic Charities clients requesting assistance from the Low-Income Home Energy Assistance Program.The schedule for this part-time position is Monday through Friday, 8:30 am - 4:30 pm, approximately 5 - 6 hours per day, up to 28 hours per week.Essential Functions:Answer and directs telephone calls, schedule appointments, mail requested applications, and refer calls to other community resources and/or programs when appropriate.Manage visitor/client in-person traffic, greet and direct visitors/clients to appropriate personnel. Determine staff availability and manage expectations of walk-in clients.Schedule appointments over the telephone or determine availability of service for walk-in clients.Create/update client files: collect client documents, determine completeness, request additional documents if necessary.Access LIHEAP system to determine status of applications, update system to document client contact.Support Certifiers by copying documents, pulling and/or returning and documenting files.Maintain log of daily operation.Requirements:Minimum Qualifications:High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience.Demonstrated ability to provide exceptional customer service including good conflict resolution and problem-solving skills in a multi-tasking environment.Demonstrated computer skills including Microsoft Office Suite and email clients.Demonstrated professional telephone manner, excellent written and verbal communication, and data-entry skills.Ability to work well independently, with excellent skills in teamwork and collaboration.Ability to maintain confidential/sensitive information and data.Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.Commitment to the mission and values of Catholic Charities.Schedule:Day shiftMonday to FridayNo nightsNo weekends
Worksite address
wilmington, DE, 19899, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.