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Job description
Recoveree Navigator
Liberation Programs, Inc. is currently seeking a Recoveree Navigator to work at our Outpatient Treatment Facility in Stamford, CT.
Job Purpose/Function :
The Recovery Navigator will be responsible for answering calls generated from our toll-free number from our Wellness Resources Van as well as handle data entry for tracking CSSD clients. The Recovery navigator will also navigate, guide and onboard clients to the adequate program in support of their treatment and recovery process.
The Recovery Navigator will also be a team player and a key member of our recovery team by being welcoming, empathetic and motivated to help others. Communicating with our clinical staff will also be essential with care navigation for recoverees.
Responsibilities:
Retrieve and enter data in the electronic health record (EHR) system; scan medical and clinical paperwork into the EHR system
Enter data for CSSD client tracking
Handle large volume of calls
Review and communication insurance information and eligibility
Act as liaison between medical and clinical staff
Provide excellent customer service
Coordinate new recoveree onboarding
Schedule intakes
Track all new recoverees calling via resource number
Handle data entry to track results for syringe exchange and Narcan distribution
Ensure timely referrals to clinical staff
Additional duties as required, i.e. data entry in other systems
Requirements:
High School Diploma or G.E.D.
Good technical/computer skills; MS Office
Experience working with Electronic Health Records a plus
Able to comfortably and professionally interact with cross-cultural and diverse populations and demographics.
Experience working in a fast-paced environment
Self-Starter
What We Offer:
Competitive Compensation
Medical/Dental/Vision
Employee Assistance Program
401K with Match
Tuition Reimbursement
Generous Paid Time Off Policy
Supportive Work Environment
Worksite address
stamford, CT, 06925, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.