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Job description
Description
This position is responsible for increasing recovery revenue by communicating with borrowers and utilizing legal remedies to negotiate and to recover monies owed on charged-off accounts in an efficient and professional manner. This role requires customer servicing skills, strong attention to detail and accuracy, the ability to adapt well to change and some knowledge of the debt collection laws, regulations and compliance policies.
Position Accountabilities
Collect and enter data manually into databases and maintain records of validation
Handle outbound and inbound telephone calls with the goal of gaining full payment recovery
Work within established guidelines on settlement offer requests and negotiating repayment plans
Document all recovery account activity into the collection system
Assist with responding to internal communication
Ensure other work-related systems are updated
Prepare assigned account documents for litigation to include writing a warrant in debt and garnishments
Work closely with other departments, branches and vendors
Perform administrative duties as delegated
Work hours as scheduled including overtime and weekend hours when needed
Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank's Policy and Procedures
Perform other departmental duties as assigned by management
Organizational Relationship
This position reports to the Recovery Manager
Position Qualifications
Education & Experience
Minimum of a high school diploma or equivalent
Excellent communication skills
Customer service focus
Ability to recommend and negotiate payment arrangements
Strong computer skills
Knowledge & Skills
Two years plus of collections, recovery, customer service or contact center work environment, or legal experience preferred
Knowledgeable of Fair Debt Collection Practices Act
High level of maturity and ability to deal in confidence with sensitive personal and financial information
Proficient computer skills relevant to Outlook, Word and Excel
Must be able to travel within Virginia
Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.
Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.