About this opportunity
MyCHN lists this Referral Case Manager opportunity in webster, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join MyCHN as a Dynamic Referral Case Manager!
Are you passionate about helping patients navigate their healthcare journey? Do you thrive in a fast-paced environment where organization, compassion, and communication make a real difference? If so, we want you on our team!
At MyCHN , a nonprofit healthcare leader serving the Greater Houston and Gulf Coast region, we are committed to building healthier communities through accessible, high-quality care. As a Referral Case Manager , you'll play a vital role in connecting patients with specialty services, coordinating care, and ensuring seamless communication between providers, specialists, and patients.
Your Responsibilities
Monitor and process referrals generated by MyCHN providers on a daily basis.
Review referral information for accuracy, completeness, and medical necessity.
Coordinate specialty referrals according to established guidelines and provider availability.
Educate patients on referral status, appointment scheduling, and next steps in their care journey.
Assist patients in overcoming barriers to specialty care, including transportation, insurance verification, and appointment coordination.
Communicate effectively with providers, specialists, and internal clinical teams to ensure continuity of care.
Maintain accurate documentation of referral activities and patient interactions within the Electronic Health Record (EHR).
Track referral outcomes and ensure appropriate follow-up.
Escalate urgent or complex cases to clinical leadership when necessary.
Support quality initiatives and maintain compliance with organizational policies and HIPAA regulations.
Participate in team meetings and contribute to workflow improvement initiatives.
What You'll Need
High School Diploma or equivalent
Exceptional customer service and patient support skills
Strong verbal and written communication abilities
Organizational skills with the ability to manage multiple priorities
Resourceful problem-solving abilities and a patient-focused mindset
Proficiency with Electronic Medical Records (EMR) systems and basic computer applications
Strong teamwork and collaboration skills
Preferred Qualifications
Previous experience in healthcare administration or a similar healthcare setting
Medical Assistant Certification
Bilingual in Spanish
Why You'll Love Working With Us
100% Paid Employee Health & Dental Insurance
401(k) with 4% Employer Match
Generous Paid Time Off, Including Birthday Leave
Opportunities for Professional Growth and Career Advancement
Supportive, Mission-Driven Team Culture
Meaningful Work That Directly Impacts Patient Care
The Opportunity to Improve Healthcare Access for Underserved Communities
Make a Difference Every Day
As a Referral Case Manager , you'll be the bridge between patients and the specialty services they need to achieve better health outcomes. Your dedication, compassion, and attention to detail will help ensure every patient receives the care and support they deserve.
Ready to make a difference one patient at a time? Apply today and join the MyCHN mission!
Worksite address
webster, TX, 77598, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.