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Job description
Referral CoordinatorThe Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.The Referral CoordinatorEnsures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.Verifies referral and authorization requirements and completes processes within required timeframes.Provides high levels of customer service to patients, visitors, clinical staff, and team members.Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.Participates in special projects as assigned by leadership.Provides directions and assistance to patients and visitors as needed.Communicates effectively with management, clinical staff, and internal and external customers.Maintains confidentiality and handles sensitive information appropriately.Manages changing priorities and workload interruptions while operating office equipment.Handles difficult situations with tact and diplomacy.Interacts directly with patients, visitors, staff, vendors, and providers in various settings.Participates in referral-related training, meetings, and ongoing education.Serves as a resource for referral-related questions and guidance.What We Require:Education: Associate degree required or 2 years of experience may be considered in lieu of degree.Experience: None.Licensure, Certification, and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.Compensation Range:$17.39 - $24.35Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.Benefits, Pay and Well-being at Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away.When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:Comprehensive Medical, Dental, & Vision BenefitsEmployer Funded Pension Plan, vested after five years (Voluntary 403B)Paid Time Off (accrued from day one)Onsite fitness studios and discounts to our Carilion Wellness centersAccess to our health and wellness app, Personify HealthDiscounts on childcareContinued education and training
Worksite address
roanoke, VA, 24011, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.