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Job description
Make a Meaningful Difference Every DayAt Ohio's Hospice, every interaction matters. As a Patient & Referral Services Representative, you'll be an important first point of contact for patients, families, referral sources, and care teams across our service areas.If you're compassionate, service-oriented, organized, and comfortable working in a fast-paced environment, this opportunity allows you to use your communication and customer-service skills to make a meaningful difference for patients and families during important moments in their lives.What You'll DoAnswer incoming calls and inquiries with professionalism, empathy, and exceptional customer service.Gather, verify, and accurately document patient and referral information.Explain hospice services clearly and answer questions from patients, families, healthcare providers, and community partners.Maintain accurate, complete, and timely documentation of all interactions.Work collaboratively with team members and provide support to other departments as needed.Participate in quality-improvement initiatives designed to enhance the patient and family experience.Assist with onboarding and training new team members when assigned.What We're Looking ForRequired:High school diploma or GED.Strong computer and data-entry skills.Excellent communication and customer-service skills.Valid driver's license and a safe driving record.Proof of required automobile insurance.Ability to travel in varying weather conditions when necessary.Ability to successfully complete a criminal background check and 10-panel drug screening.Preferred:At least two years of customer-service experience.What We OfferOhio's Hospice provides a comprehensive benefits package designed to support your personal and professional well-being, including:Competitive compensationMedical, dental, and vision insuranceShort- and long-term disability coverageLife insurancePaid time off401(k) with employer matchTuition reimbursementHospice certification preparation and incentive payScrubs provided during onboardingMileage reimbursementDedicated preceptor and orientation supportOngoing education and professional developmentCareer advancement opportunitiesWhy Work for Ohio's Hospice?Our mission is to provide compassionate care that helps patients and families make the most of every moment.As part of Ohio's Hospice, you'll join a collaborative team where your work directly contributes to an exceptional experience for patients and their loved ones. We're committed to creating a supportive environment where employees can grow, develop their skills, and find purpose in the work they do.If you're looking for a rewarding career where compassion, teamwork, and exceptional service come together, we'd love to hear from you.Equal Opportunity & InclusionOhio's Hospice is an Equal Opportunity Employer and complies with all applicable federal civil rights laws. Employment decisions are made without regard to race, color, national origin, age, disability, sex, or any other protected status.Ohio's Hospice is proud to be Platinum Certified through SAGECare and is committed to fostering an inclusive environment that welcomes LGBTQ+ employees, patients, and families.
Worksite address
dayton, OH, 45404, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.