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Job description
Referrals SpecialistAre you passionate about helping the underserved? Western NC Community Health Services (WNCCHS) is a non-profit, Federally Qualified Community Health Center (FQHC). We provide patient centered, team-based primary care to residents of Western North Carolina. We are seeking a Referrals Specialist (RS) with excellent customer service skills. The RS will be working collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists. The Referrals Specialist brings clinical knowledge to referral management and is responsible for receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers. The Referrals Specialist is an in-person role at Minnie Jones Health Center (MJHC) 257 Biltmore Avenue Asheville, NC 28801 MJHC is only open during the day, Monday through Friday from 8 am to 6 pm. Therefore, our staff is not required to work evenings, nights, weekends or WNCCHS observed holidays.QualificationsMedical Assistant experience requiredOne-year medical office operations experience requiredAble to multitask, work under pressure and meet deadlinesExcellent communication skillsAbility to work independently and as a team memberAttention to detailCertificationMedical Assistant Certification with American Association of Medical Assistants (AAMA) or National HealthCareer Association (NHA) or similar organizationPreferred SkillsBilingual (English/Spanish or English/Russian/Ukrainian) candidates, preferredPrevious experience in referral management, preferredFamiliarity with role of FQHCs in the community, preferredWork/Life BenefitsCompetitive health plans for employees and dependents including medical, dental, vision, and telehealthUp to Two (2) Floating HolidaysUp to Eleven (11) Paid HolidaysBiweekly Accrued PTO (156 hours 1st yr based on 40 hr work wk)No weekends, or holiday work requiredFinancial Well-Being Benefits403(b) Retirement Savings with MatchEmployer Paid Life InsuranceCareer Growth BenefitsMonthly Staff Meetings and TrainingRelias Learning Management System (LMS)Continued Medical Education (CME) & Continuing Education (CEU)Epic Electronic Health Records (EHR) platformWestern North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Hourly rate ranges from $19.23 to $21.63 based on education, certification, and experience.
Worksite address
asheville, NC, 28801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.