About this opportunity
Innovative Refrigeration Systems, Inc. lists this Refrigeration Engineer opportunity in lyndhurst, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Manager
Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across the food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world. Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.
Job Role
The Service Manager leads a team of technicians assigned to a dedicated group of customer facilities, coordinating field service operations including scheduled maintenance, troubleshooting, upgrades, and emergency support. This individual ensures customer satisfaction and system reliability by offering remote support and managing all service activities efficiently.
Key Duties
Maintain strong relationships with facility personnel, operations managers, and corporate leaders
Supervise and schedule work and travel for a team of field service technicians
Quote service, repair, and upgrade projects
Manage service work orders using an online service platform
Coordinate customer communications and address service inquiries
Source and secure required materials and equipment; manage deliveries
Issue purchase orders and ensure billing accuracy
Resolve vendor disputes and manage credit requests
Collaborate with subcontractors to complete service projects
Schedule inspections and additional service tasks as needed
Prepare sales orders for accurate customer billing
Participate in the on-call rotation, which includes one weekend per quarter and one weekday per week, providing remote troubleshooting support
Must be able to remain in a stationary position (seated or standing) for extended periods
Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)
Requirements
Associate’s degree in Business Administration or related field, or equivalent experience
Minimum 1 year of experience using Microsoft Office programs
Strong leadership and communication skills
Effective problem-solving and multitasking abilities
Excellent organizational and documentation skills
Strong phone and email communication presence
Preferences
Prior experience in construction, automotive, or HVAC industries
Mechanically inclined
Quick to adapt to new software platforms
Capable of making sound business decisions within budget, with minimal supervision
Thrives in a dynamic, fast-paced environment
Benefits
In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work-life balance:
Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%
401(k) student loan repayment match up to 15%
Medical insurance with 75% of employee and family premiums covered by the company
Dental and vision insurance options
Optional supplemental insurance coverage
Short-term and long-term disability insurance
Accidental death and dismemberment (AD&D) coverage
Company-paid life insurance
Weekly pay
Competitive paid vacation and holiday time
Paid sick leave, bereavement leave, and jury duty leave
Employee referral bonus program
Opportunities for career advancement, professional development, training, and apprenticeship programs
Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services
Position Location
Disclaimer this is not a remote position. This position will work from the corporate office in Lyndhurst, VA.*
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Worksite address
lyndhurst, VA, 22952, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.