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Job description
Floor Staff Position
Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as part-time employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand or be scheduled as either an Usher or Greeter. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including:
General cleaning duties,
Regular and consistent attendance,
Compliance with our company dress code; and
Handle emergency situations when called upon to do so.
ESSENTIAL DUTIES & RESPONSIBILITIES OF POSITIONS (INCLUDE BUT NOT LIMITED TO)
CONCESSIONAIRE
Upselling/Suggestive selling
Promoting the Regal Unlimited program
Scanning pre-purchased & Unlimited tickets
Promoting the Regal Crown Club & Regal App
Complying with all local, state, and federal food safety laws
Required to read and understand training materials that will cover:
Subjects such as sexual harassment and discrimination.
Abide by all federal & state laws regarding breaks and/or meal periods
Operating, preparing, and cleaning of all concession related equipment
Operating POS system, including proper cash handling & responsibility for:
Accuracy of cash drawer, credit cards, and gift cards; as well as
Redeemed coupons & concession stock inventory
USHER
Managing crowd control
Enforcing MPAA rating system
Directing patrons to their auditoriums
Inspecting backpacks & packages when applicable
Cleaning auditoriums at the end of scheduled shows
Assisting guests in finding seats in auditoriums when necessary
Reporting problems, discrepancies, or unusual situations that arise
Maintaining clean restrooms, lobby area, hallways, and other areas
Conducting in theatre inspections to monitor picture and sound quality
Watch for film & content piracy
Help maintain a safe quality environment within the auditoriums
Monitoring the cleanliness and operation of theatre vending equipment
Assisting with all opening and closing duties as assigned by management
GREETER
Enforcing MPAA rating system
Review & scan pre-purchased tickets
Directing patrons to their auditoriums
Championing the Regal Unlimited Program
Welcoming & Hosting guests to the theatre
Inspecting backpacks & packages when applicable
Reporting problems, discrepancies, or unusual situations that arise
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
Completion of cast certification program as a cast member/cashier or progress towards completion required.
LANGUAGE ABILITY
Possess good public speaking, listen effectively, and respond clearly and directly.
MATH ABILITY
Perform calculations with speed and accuracy and identify and correct errors.
REASONING ABILITY
Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence. Take action beyond what is necessarily. Perform under pressure and/or opposition.
PERSONAL SKILLS
Possess excellent communication skills with customers, co-workers, and management. Establish goals, budget time, and set priorities to achieve desired objectives.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift no more than 60 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.