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Job description
Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
United States, United States
Regional Director - Central (IN/IL/MO/W TN)
As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals and support staff in a designated region. As a strong leader you will guide, coach and mentor your team while leveraging your strong business acumen to drive your team towards achieving sales budget, assigned key performance indicators (KPIs) and profit. The RD will lead the team to provide an exceptional customer experience, through providing the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.
Your role at AudioNova
Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP),Gross Margin, Local Contribution Margin (LCM), ASP, Help Rate and Same Day Help
Manage, coach and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development and performance management
Effectively manage and support change management initiatives
Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
Ensure the team provides a customer-centered approach by exploring the customer's lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions.
Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state mandated CEUs and billing requirements of all dispensing employees
Ensure that all employees adhere to AudioNova's customer and sales process, which includes but is limited to applicable sales systems and processes, as well as meeting audiological requirements
Work collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR)
Lead strategies to improve engagement across the region
Maintain awareness of industry trends and developments
Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes and other capital projects
Experience in transition and integration of new clinics and employees through acquisition or greenfield
Foster a culture that aligns with the values and vision of AudioNova
Support the Senior Director, Sales with strategic projects
Ensure compliance with all local, state and federal laws as well as AudioNova brand standards
Perform other assigned duties and responsibilities
Job Qualifications
Bachelor's Degree, or Equivalent Experience required; MBA, preferred
Effective and professional verbal, written, and virtual communication skills
Strong business acumen
Marketing and promotion experience
Solid analytic and problem solving skills
Strong leadership, coaching, mentorship and counseling skills
Multi-unit management experience
Experience with Microsoft Office and Outlook, especially PowerPoint & Excel
Work Experience:
Minimum 2 to 3 years relevant multi-unit management experience* Previous business management experience
Hearing Healthcare management experience a plus
Proven marketing, sales and business growth success within a high-touch customer-focused environment
Salary: $110,000 - $130,000 + 25% Yearly Bonus and Quarterly Incentives
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.