About this opportunity
associacareers lists this Regional Director opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Community Director provides strategic leadership, operational oversight, and coaching support to Community Managers, Assistant Directors, and other branch team members. This role serves as a key partner to the Vice President of Operations in driving client satisfaction, employee engagement, client retention, operational excellence, and financial performance.
The Community Director acts as a mentor, coach, and resource for management staff while helping ensure communities receive exceptional service. The position requires strong leadership abilities, financial acumen, relationship management skills, and a thorough understanding of community association management operations.
The Community Director serves as an additional layer of support for Community Managers and leadership teams by facilitating problem resolution, promoting accountability, developing talent, and strengthening client relationships.
Essential Duties and Responsibilities
Leadership & Team Development
Provide direct leadership, coaching, and mentorship to Community Managers and Assistant Directors.
Conduct regular one-on-one meetings with direct reports.
Partner with managers to establish professional development goals.
Support employee engagement and retention initiatives.
Assist with performance management conversations and employee development planning.
Provide training and onboarding support for new managers and team members.
Foster a culture of accountability, collaboration, and continuous improvement.
Identify future leaders and support succession planning efforts.
Client Relations & Retention
Build and maintain strong relationships with Board Members and key client stakeholders.
Partner with managers to improve client satisfaction and community performance.
Participate in client retention meetings and strategic client reviews.
Address high-level client concerns and elevate issues as appropriate.
Assist with resolution of complex customer service issues and board concerns.
Support managers in navigating difficult board relationships and challenging situations.
Monitor client satisfaction trends and proactively identify retention risks.
Operational Leadership
Monitor branch operations and community performance metrics.
Review community deliverables and ensure service expectations are met.
Assist with oversight of community transitions, including onboarding and offboarding of communities.
Support implementation of operational initiatives and process improvements.
Review workloads and staffing needs to ensure appropriate resource allocation.
Partner with leadership to maintain consistency across management practices.
Serve as a resource for managers on community operations, inspections, projects, and governance matters.
Financial Oversight
Review community financial statements and budgets with managers.
Partner with accounting teams to address financial escalations and concerns.
Monitor budget performance and identify areas of risk.
Assist managers and boards with budget planning and financial discussions.
Review reserve funding strategies and major project planning.
Support financial accountability and stewardship across managed communities.
Talent Acquisition & Training
Partner with Human Resources and leadership on recruitment efforts.
Participate in interviewing and candidate selection processes.
Assist with onboarding and training initiatives.
Support the development of Community Manager training programs.
Identify skill gaps and recommend development opportunities.
Encourage professional education and industry certifications.
Strategic Planning & Business Development
Participate in branch leadership meetings and planning sessions.
Support business development efforts, including client presentations and relationship-building activities.
Assist with strategic initiatives designed to improve operational efficiency, employee engagement, and client retention.
Analyze trends, performance metrics, and operational data to make informed recommendations.
Contribute to branch growth and organizational success.
Knowledge, Skills, and Abilities
Leadership
Strong leadership presence and coaching ability
Ability to motivate, develop, and hold employees accountable
Excellent interpersonal and relationship-building skills
Strong conflict resolution and problem-solving abilities
Business Acumen
Strong understanding of community association management operations
Ability to evaluate business performance and operational effectiveness
Knowledge of strategic planning and organizational development
Ability to prioritize competing responsibilities
Financial Skills
Knowledge of financial statements, budgets, and reserve planning
Understanding of financial analysis and reporting
Ability to communicate financial information to non-financial audiences
Communication Skills
Exceptional verbal and written communication abilities
Professional presentation and public speaking skills
Ability to communicate effectively with boards, homeowners, employees, vendors, and executive leadership
Technology Skills
Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint
Ability to utilize reporting tools and dashboards to support decision-making
Strong organizational and documentation skills
Ideal Community Director
The ideal Community Director is a servant leader who combines operational expertise with strong people leadership. They build trust with clients, develop high-performing teams, proactively solve problems, and create a culture of accountability and excellence. They are viewed as a trusted advisor by Boards, a coach by managers, and a strategic partner by executive leadership.
Education and Experience
Required
7+ years of community association, property management, or related operational leadership experience
3+ years of leadership, supervisory, or management experience
Experience working directly with Boards of Directors and community stakeholders
Experience managing escalations, client relationships, and operational performance
Preferred
Bachelor's Degree in Business, Management, Human Resources, Finance, or related field
CMCA designation
AMS designation
PCAM designation
Experience leading multi-community portfolios
Key Performance Indicators (KPIs)
The Community Director's success may be measured by:
Client retention rates
Employee retention and engagement
Training and development effectiveness
Performance management completion
Community deliverable compliance
Leadership development of managers
Client satisfaction scoresEscalation resolution effectiveness
Operational efficiency metrics
Branch performance goals
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.