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Job description
JETSET Pilates South Charlotte is seeking a Regional Director of Operations to lead presale, oversee studio operations, and drive membership growth across three new studios in South Charlotte opening starting in early Q1 2027.
This role is structured in two phases. You start as General Manager of the first studio, running it from presale through grand opening and ramp-up, while a GM is hired for the second studio and you help guide that person. As the third studio launches, you step fully into the Regional Director of Operations role, overseeing all three GMs and studios. A new GM is then brought on to take over your original studio.
This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, marketing initiative, operational discipline, and community presence, with a defined path to overseeing a multi-studio market.
Key Responsibilities
Lead and execute presale strategy to build foundational membership prior to opening
Capture, nurture, and close incoming leads
Develop partnerships with local wellness, retail, and community organizations
Organize and execute community outreach events and on-the-mat pop-ups
Achieve membership, revenue, and utilization targets
Track and analyze KPIs, including sales conversion, retention, and revenue
Leadership & Team Management
Recruit, hire, and onboard instructors and studio team members
Build a positive, high-accountability team culture
Provide coaching, feedback, and performance management
Ensure staff understand expectations around service, energy, and professionalism
Lead by example in work ethic, urgency, and ownership
As the role grows into the Regional Director of Operations, coach and develop the GMs at each studio and hold them to consistent standards across the market
Operational Excellence
Oversee daily studio operations, including scheduling, payroll, reporting, and inventory
Maintain brand standards and studio presentation at all times
Be present during peak class times to provide leadership and support
Manage expenses and operate within budget
Ensure consistent communication regarding performance metrics
Build and maintain the standard operating procedures that keep quality consistent as the market grows to three studios
Teaching & Studio Support
Complete JETSET instructor training
Teach approximately 4 to 6 classes per month (or as needed)
Be capable of stepping in to cover classes when necessary
Maintain understanding of programming and instructor performance standards
Lead operational execution for each new studio opening in South Charlotte, from hiring and training to presales readiness and launch preparation
Support each studio through opening and stabilization
Partner directly with the owner, who sets the vision, while you make it happen on the ground
Key Skills & Abilities
Sales Leadership: Proven ability to drive revenue and close memberships
Community Builder: Comfortable representing the brand and building local relationships in South Charlotte, or able to build that network quickly
Business Acumen: Strong understanding of KPIs and financial accountability
Operational Discipline: Organized, systems-oriented, and detail-driven
Self-starter: Thrives in a startup-style, ground-floor environment
People Leadership: Track record managing and developing GMs or other location-level leaders
Qualifications
Experience managing a fitness studio or club, ideally in a boutique environment
Proven success in membership sales or revenue-driven roles
Experience with presale or new studio openings is strongly preferred
MindBody experience is a strong plus
Willingness to work evenings, weekends, and extended hours during the presale and launch phase
CPR/AED certification required (or willingness to obtain)
Competitive and performance-driven
Strong communicator with leadership presence
High-energy and hands-on mindset
Comfortable taking ownership of results
Mature, experienced, and approachable
A trusted, well-connected presence in the South Charlotte community
Salary: $75,000 to $85,000 annually
Bonus: Presale bonus tied to hitting membership targets ahead of each studio's grand opening, plus an ongoing performance bonus tied to membership growth and retention (with a meaningful bonus once a studio crosses key thresholds)
Hours: 40+ hours per week (extended during presale and launch phases)
Growth Opportunity: Full step into the Regional Director of Operations role as the third studio launches, with oversight of all three South Charlotte studios and their GMs
What Success Looks Like
The Regional Director of Operations builds strong foundational membership during presale, establishes meaningful community partnerships, launches each studio with momentum, and drives consistent growth in revenue and utilization while maintaining a premium boutique experience. Along the way, this person earns the trust to take on full oversight of the South Charlotte market, mentors the GM who follows them, and builds the culture and systems that carry across all three studios.
About JETSET Pilates
JETSET Pilates is a modern, music driven reformer Pilates concept delivering high energy classes in a curated, luxury studio environment. With strong growth nationwide, JETSET is expanding into new markets with a focus on performance, culture, and elevated member experience.
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Worksite address
matthews, NC, 28106, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.