About this opportunity
Slane Co. lists this Regional Director of Operations opportunity in richmond, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Slane Co. is partnering with a well-established leader in the material handling and lift equipment industry to identify a Regional Operations Director who will provide strategic and operational leadership across parts, service, and product support throughout the Virginia region. Richmond , VA. is preferred; Chesapeake or Roanoke are also considered.
This is a senior leadership opportunity for an experienced material handling or equipment professional who understands the business from both an operational and financial perspective. This leader will shape long-term product support strategy while driving profitable execution across multiple branch locations, strengthening customer relationships, developing teams, and positioning the business for continued growth.
What You’ll Lead
Develop and drive the long-term strategy for lift equipment parts, service, and product support across the region.
Lead multi-branch parts and service operations with accountability for profitability, operational performance, and customer experience.
Own annual operating budgets and drive revenue, gross margin, and operating income performance across parts and service.
Establish and monitor key operational metrics, including technician utilization and productivity, parts availability, inventory turns, service response times, warranty recovery, and safety performance.
Develop long-term technician capacity and capability plans to support continued business growth.
Partner with sales, marketing, and senior leadership on market positioning, pricing, new service offerings, and broader growth initiatives.
Maintain and strengthen key customer relationships while identifying opportunities to expand service utilization and support equipment sales.
Monitor customer, market, and competitive activity to identify opportunities and inform regional strategy.
Lead, coach, and develop product support leaders and their teams while building bench strength and succession for key positions.
Foster a culture centered around safety, accountability, customer service, and continuous improvement.
Contribute to broader organizational strategy, including growth, expansion, and potential acquisition opportunities.
What We’re Looking For
10+ years of experience within material handling, lift equipment, heavy equipment, or a closely related industry, with meaningful parts and service operational experience.
5+ years of demonstrated management or leadership experience.
Strong understanding of the financial, operational, and customer-facing components of a parts and service organization.
Demonstrated ability to think strategically while remaining closely connected to regional and branch-level execution.
Experience leading multi-location or regional operations is highly advantageous.
Strong financial and business acumen with experience owning budgets, profitability, margins, and operational performance.
Proven ability to lead and develop managers, technicians, and product support teams.
Strong understanding of technician productivity, service operations, parts availability, inventory management, and customer support.
Ability to translate operational and financial data into clear priorities and action.
Strong customer relationship, communication, analytical, and problem-solving skills.
Bachelor’s degree in business, management, or a related discipline preferred.
Ability to travel throughout the region as needed.
This opportunity is best suited for a leader who can balance long-term strategic thinking with hands-on operational leadership and understands how exceptional product support can strengthen customer relationships, increase service utilization, and contribute to the overall growth of an equipment organization.
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Worksite address
richmond, VA, 23214, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.