About this opportunity
Compass Group USA lists this Regional Director of Operations opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.
“The most important thing in life, whatever you do, has to be passion.” Wolfgang Puck
Success on our team starts with our culture:
We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.
“I can have the best food, but if we don’t have good people, it won’t get you very far.”
Job Summary
As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you’ll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence.
You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners.
This position involves regular travel within the region.
What You’ll Do
Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
Support talent development through coaching, performance feedback, and succession planning
Build multi-unit leadership capability across your region
Develop and maintain strong relationships with clients at all levels
Serve as a trusted partner and escalation point for client concerns or opportunities
Represent Wolfgang Puck Catering as a brand ambassador within your territory
Partner with clients to ensure expectations are met and exceeded
Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
Promote best practices across B&I and offsite catering environments
Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
Monitor and enhance service delivery, guest experience, and performance metrics
Own the financial performance (P&L) for your region
Partner with leadership to drive forecasting, budgeting, and reporting accuracy
Identify opportunities to grow revenue, improve profitability, and optimize cost management
Balance short- and long-term priorities when making strategic decisions
Contribute to regional strategy, planning, and continuous improvement initiatives
Collaborate with sales and retention teams to support presentations, negotiations, and account transitions
Share insights, mitigate risks, and align on priorities with regional peers
Help shape the culture of the region alongside senior leadership
What We’re Looking For
Experience leading multi-unit operations in foodservice, hospitality, or catering environments
Exposure to Business & Industry accounts and/or offsite catering operations is highly valued
Demonstrated success managing financial performance, including budgeting and P&L oversight
Experience developing teams, coaching leaders, and building talent pipelines
Strong client relationship and stakeholder management skills
Collaborative and inclusive leadership style
Comfortable navigating a dynamic environment and making thoughtful, timely decisions
Strong communication skills, with the ability to influence and build trust
Organized, adaptable, and able to balance multiple priorities
Degree in hospitality, business, or related field—or equivalent practical experience
Proficiency with Microsoft Office tools
Willingness and ability to travel regularly within the region
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Wolfgang Puck Catering are offered many fantastic benefits.
Medical
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Wolfgang Puck Catering maintains a drugfree workplace.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.