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Job description
Crothall Healthcare
Salary: $100,000-$125,000
Other Forms of Compensation: Bonus
Pay Grade: ((payGrade_obj))
Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at
Job Summary
Working as the Regional Director of Patient Experience and Nursing Engagement , you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores. You will also monitor all matters relating to accounts patient satisfaction initiatives to assure highest client and customer satisfaction levels and account retention, strong employee relations, exceptional engagement with nursing teams, achievement of financial goals, and future business growth plans. This position will reside in Texas but will also support, AR, OK, Louisiana, and AZ.
Key Responsibilities
This position requires up to 80% travel
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
Maintains and supports client satisfaction at a level that ensures account retention
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass Healthcare patient satisfaction strategies
Works to build strong relationships with nurses and clients throughout the region
Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation
Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
Preferred Qualifications
Bachelor’s Degree in healthcare administration and/or business or equivalent combination of education and experience
3-5 years’ experience in health care operations, health care support services, nursing or behavioral health preferred
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills
Associates At Crothall Are Offered Many Fantastic Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details:
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID:
Crothall Healthcare
TRISHA SOMMERNESS
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Worksite address
lexington, KY, 40598, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.