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Job description
Regional Director of Operations - Western Central Washington
Must have Washington State Independent Mental Health License: LICSW, LMFT, LMHC
Location Requirement: Must reside between South Seattle to Olympia (regional travel required)
Not remote. Hybrid role. Must be visiting programs 3-4 days per week. Corporate travel 4-8 times per year (Corporate located in San Francisco, CA)
Directing programs in: Tukwila, Federal Way, Olympia, Tumwater
Lead with Purpose. Drive Impact. Transform Lives.
At Telecare, we don't just operate programs-we transform lives through recovery-focused behavioral health services. Our leaders are at the center of that mission.
We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders.
If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.
Why This Role Matters
Quality care for individuals with serious mental illness
Workforce engagement and retention
Strong county and state partnerships
Financial health and sustainability
What You’ll Do
Lead Regional Operations Oversee multiple programs with full accountability for performance
Execute strategic goals aligned with Telecare's mission
Drive Clinical Quality Ensure safe, recovery-oriented care
Lead quality improvement and compliance efforts
Build High-Performing Teams Coach and develop Program Administrators
Strengthen recruitment, retention, and engagement
Strengthen Partnerships Partner with county and state stakeholders
Represent Telecare across community and regulatory settings
Own Financial Performance Manage budgets, FTE alignment, and expenses
Identify opportunities for efficiency and growth
What Sets You Apart
High emotional intelligence and self-awareness
Strong financial and operational acumen
Proven ability to lead through change and complexity
Skilled at building, developing, and holding teams accountable
Ability to influence across clinical, HR, finance, and external partners
Operational Excellence at Telecare
Clinical Quality Excellence - Safe, consistent care
Workforce Engagement - Stable, growing teams
Customer Satisfaction - Trusted partnerships
Financial Security - Sustainable operations
Schedule & Compensation
Schedule: Full-Time, Salaried | Monday-Friday, 8:00 AM - 5:00 PM
Participation in a scheduled on-call rotation is required.
Compensation: Starting salary range: $157,519.25 - $194,565.62 annually
Full range up to $231,611.98
Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.
Qualifications
10+ years of progressive healthcare operations leadership
Multi-site leadership experience (behavioral health preferred)
Master's degree in a related field
Strong knowledge of labor relations and employment practices
Proven success driving operational and financial outcomes
Why Telecare
60+ years of impact in behavioral health
High-visibility leadership opportunity
Collaborative, mission-driven culture
Partnership with senior leadership across the organization
EOE AA M/F/V/Disability Sign-on bonus eligibility may exclude internal candidates and those employed within the past 12 months.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
milton, WA, 98354, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.