About this opportunity
Luke's Local lists this Regional Director opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking an experienced, hands-on multi-unit operator to lead our grocery operations in the Bay Area. Someone who brings a genuine passion for food and grocery retail, with an eye for freshness, quality, and visual appeal that translates directly into sales. This important role reports directly to the CEO and requires a high level of trust and the ability to drive impact. The ideal candidate is a business builder at heart - someone who is never satisfied with the status quo, consistently identifies opportunities for improvement, and possesses the credibility and communication skills to inspire their teams.
In this position, you will be the steward of the guest experience, the champion of your team, and the representative of our commitment to exceptional food and community. Your responsibilities will include achieving financial results for all Bay Area retail locations by meeting sales targets, ensuring profitability, and managing payroll and expenses. You will oversee all store managers within the stores.
You will take full ownership of the P&L and daily performance of multiple store locations across the Bay Area. Your role will serve as a vital link between our company's strategic vision and the daily operatio ns on the sales floor. A genuine passion for organic, natural, and locally sourced food is essential, as well as the ability to share that passion with both guests and team members. We're looking for someone who nourishes their team the same way we nourish our community: with intention, humility, and a commitment to helping everyone around them thrive.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Operational Excellence
Drive consistent execution of standards across all Bay Area locations - from in-stock levels and shrinkage to cleanliness, safety, and the customer experience
Identify operational gaps and implement solutions swiftly; move from insight to action without waiting to be asked
Develop and maintain store-level operating rhythms, ensuring teams are supported and aligned on priorities every week
Serve as the escalation point for complex operational issues and resolve them decisively
Business Performance & P&L Ownership
Own revenue, gross margin, labor, and controllable expense performance across Bay Area stores
Analyze financial and operational KPIs to surface trends, prioritize improvements, and hold teams accountable to results
Partner with the CEO to set goals, track progress, and course-correct when needed
Identify and pursue growth opportunities - in traffic, basket size, shrink reduction, and labor productivity
Lead, develop, and inspire a team of store managers and their teams across the region, including mentoring, coaching, and conducting performance evaluations to encourage a high-performance work culture
Build a culture of accountability, ownership, and continuous improvement at every level of the organization
Get genuine buy-in rather than compliance - communicate the why behind decisions and motivate your teams to execute with care and urgency
Partner with Training & Development Manager to identify future leaders and actively develop them
Partner with HR on hiring, performance management, and engagement
Work alongside store leadership teams in store to cultivate a teamwork mentality and operational perspective
Communicate directly and transparently; comfortable delivering hard feedback and receiving it
Move with urgency but not impulsivity; balance speed of execution with sound judgment
Oversee Category Management and support emerging brands that are not available anywhere else
Visit assigned stores on a daily, weekly, or rotating schedule
CEO Partnership
Act as the CEO's eyes, ears, and right hand in the field - proactively sharing what's working, what isn't, and what you're doing about it
Maintain a strong, transparent relationship built on honest communication and follow-through
Translate the company strategy into regional plans and hold yourself accountable for delivering against them
Collaborate with the CEO to scout new Bay Area locations
Coordinate and lead new store openings
Compliance
Ensure stores operate in compliance with company policies, procedures, and regulatory r equirements
Immediately address any lapses in compliance with corporate policies or local/national laws
Remain knowledgeable and up-to-date about grocery maintenance, including refrigeration, MEPs, cleaning, and POS; assist Store Managers as needed with ongoing execution.
Strategic Planning
Recognize and identify marketplace trends to maximize productivity, profitability, and long-term retention
Never stop looking for a better way - in operations, merchandising, customer experience, team performance and engagement, or cost structure
Pilot and implement new initiatives: move fast, measure results, and scale what works
Stay current on competitive trends and bring forward-looking ideas to the leadership team
Creative thinker
Eagerness to learn
Strategic Thinker
Organization
Friendly, team player
Good work ethic
Ability to read and interpret, analyze the P&L statements
Work environment
Office and sales floor of retail grocery stores
Supervisory responsibilities
Manage and oversee the professional development of the Buying & Merchandising Manager, Store Managers, and Training & Development Manager
Must be able to lift 50 lbs
Must be able to spend 4-8 hours per day on your feet
Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions
Stocking of shelves and merchandising displays
Handling of refrigerated products in cold environments for extended periods
Comfort with handling animal products and byproducts
Position requires regular travel between store and commissary locations
Attend trade shows & networking events
Valid driver's license and reliable personal vehicle
Required education and experience
5+ years of multi-unit general management experience in grocery retail operations
Direct history of successfully opening multiple new brick-and-mortar stores
Demonstrated track record of improving operational performance across multiple locations simultaneously
Demonstrated experience in opening new stores in various locations or restructuring existing ones
Experience owning a full P&L, including labor, shrinkage, and controllable expenses
Experience leading through change and executing large-scale operational initiatives
Proven ability to build and develop high-performing store management teams
Proven track record of driving sales growth, operational excellence, and profitability across multiple locations
Proficiency with Excel, Google Sheets, and other business systems and reporting tools
Preferred education and experience
Experience with retail, preferably grocery
Experience with food preparation, service, and safety
Experience managing large geographic territories and complex multi-unit operations
Proven ability to build high-performing teams and develop future leaders
Strong understanding of merchandising, inventory management, asset protection, and workforce planning
Additional Eligibility Requirements
Must be 18 years or older
Proficiency in English
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical insurance, with employer contribution of up to 100%
Dental insurance, with 70% employer contribution
Vision insurance, with 50% employer contribution
Paid sick leave
Paid vacation - up to 2 weeks per year
Pre-tax 401k savings account
Storewide employee discount of 20%
Daily staff meal
Pre-tax commuter benefits savings account
Professional development and mentorship program
About Luke's Local
Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate four vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach , and a fourth in the Inner Sunset on 9th Ave. As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.
The pay range for this role is:
150,000 - 175,000 USD per year (San Francisco)
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.