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H&R Block, Inc.

Regional Experience Leader: Multi-Office Coach & Ops

ann arbor, MI

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Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee a portfolio of 4–6 offices, delivering a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, ensure readiness, and drive business results across locations to support client outcomes.

The role combines strategic oversight with hands‑on leadership, focusing on staff development, operational excellence, and seasonal readiness to maintain top service levels.

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Worksite address

ann arbor, MI, 48113, US

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