Regional Investigations Director

Job description

About Us

Terrance Private Investigator & Associates is a leading private investigation firm serving clients nationwide. We provide professional investigative services for individuals, attorneys, businesses, and insurance professionals, specializing in infidelity investigations, criminal defense support, surveillance, background checks, asset searches, missing persons, and complex investigative assignments. Our reputation is built on integrity, discretion, professionalism, and delivering results that matter. Every investigation is handled with precision, thorough documentation, and a commitment to helping our clients get answers and uncover the truth.

As our firm continues to grow across multiple markets, we are seeking an experienced investigative leader to serve as Regional Investigations Director. This is a senior role for someone who has carried a caseload, run surveillance, written the reports, and is now ready to build and lead the investigators who do. If you have a proven investigative background, the judgment to make hard calls without a script, and the discipline to hold a region to a standard, we'd like to hear from you.

Position Overview

This is a full-time salaried position reporting to the Deputy Chief of Investigations. The Regional Investigations Director holds operational ownership of investigative quality, capacity, and client outcomes across an assigned region, including case assignment, investigator development, report quality assurance, licensing compliance, and client relationships. The role requires availability outside standard business hours, as active surveillance operations, urgent client matters, and field escalations do not observe a schedule. Compensation includes base salary plus performance incentive tied to regional case volume, quality metrics, and client retention. Some travel between markets is required.

Required Qualifications, Experience & Licensing

Minimum of 5 years of professional private investigation experience, including substantial field surveillance work

Minimum of 2 years supervising, managing, or coordinating investigators, case managers, or investigative teams

Active Private Investigator License in the state of assignment (current and in good standing), or ability to obtain prior to start; qualified manager designation under applicable state private security regulations, or eligibility to qualify, preferred

Demonstrated command of mobile, stationary, and foot surveillance methodology

Proven ability to evaluate, correct, and elevate investigative report quality across multiple investigators

Direct experience interfacing with attorneys, insurance carriers, SIU units, or corporate clients

Working knowledge of state private security regulations, surveillance law, evidentiary standards, and chain-of-custody requirements

Experience testifying at deposition or trial

Bachelor's degree in criminal justice or related field preferred; equivalent investigative experience considered in lieu

Valid driver's license with a clean driving record

Ability to pass a background check and maintain confidentiality at all times

Equipment & Resources

The firm provides the tools required for the role:

Laptop, mobile device, and case management platform access

Company database, records, and research resource access

Firm-owned surveillance equipment pool for regional deployment and loaner assignment

Secure evidence storage and cloud infrastructure

Vehicle allowance or mileage reimbursement for regional travel

You are expected to maintain a personal vehicle in good mechanical condition and be capable of stepping into field operations when regional demand or case sensitivity requires it.

Core Responsibilities

Own the quality, timeliness, and defensibility of every file that leaves the assigned region

Recruit, vet, onboard, and develop investigators and subcontractors; build regional bench capacity ahead of demand

Assign cases based on investigator skill, availability, geography, and case sensitivity

Conduct quality assurance review on investigative reports, video evidence, and surveillance logs prior to client delivery

Coach investigators on surveillance methodology, report writing, and courtroom-defensible documentation; correct performance issues directly and promptly

Serve as the escalation point for field incidents, subject confrontations, safety concerns, and case complications

Manage client relationships within the region, including briefings, status communication, expectation setting, and issue resolution

Support business development through client retention, referral relationships, and regional market presence

Monitor licensing compliance for all investigators operating in the region; ensure adherence to applicable state private security regulations and law

Track and report regional metrics: case volume, close rates, report turnaround, quality findings, and client satisfaction

Step into the field on high-sensitivity, high-complexity, or capacity-constrained assignments

Partner with the Deputy Chief of Investigations and firm leadership on capacity planning, standards, and regional strategy

Represent Terrance Private Investigator & Associates professionally in all client, field, and industry interactions

Investigation Specialties

The region handles the full scope of firm practice areas:

Infidelity investigations

Surveillance operations

Workers' compensation fraud

Insurance fraud

Child custody investigations

Criminal defense investigations

Background checks

Asset searches

Missing person investigations

Process serving

Witness locates

Fraud investigations

Other complex investigative assignments

Required Skills & Attributes

Proven investigative judgment, the ability to look at a file and know what it needs

Ability to evaluate another investigator's work product and articulate specifically why it does or does not meet standard

Strong written communication; capable of both producing and editing court-admissible investigative reports

Command of surveillance equipment, camera and video systems, GPS technology, and digital evidence management

Proficient with case management software, Microsoft Office, Google Workspace, and investigative research platforms

Database research, public records, and skip tracing proficiency

Demonstrated ability to develop people through coaching, direct feedback, and accountability without micromanagement

Sound decision-making under pressure and ambiguity, including safety and legal-boundary calls in real time

Client-facing polish; able to hold a difficult conversation with an attorney or adjuster and keep the relationship

Exceptional attention to detail and observational skills

High level of integrity, discretion, and professionalism

Strong organization, prioritization, and multitasking across concurrent active cases

Self-motivated with ownership mentality and a commitment to investigative excellence

Physical Requirements

Ability to conduct extended surveillance assignments, including remaining stationary for prolonged periods

Ability to safely operate surveillance and investigative equipment

Ability to work outdoors in varying weather and environmental conditions

Ability to drive for extended periods during mobile surveillance and regional travel

Valid driver's license with a clean driving record and reliable transportation

Ability to occasionally lift and carry investigative equipment weighing up to 30 pounds

What We Offer

Real ownership of a region, build the bench, set the tempo, own the outcome

Base salary plus performance incentive tied to regional results

Direct access to firm leadership and genuine influence on standards and strategy

Established client base and diverse, substantive case flow

Advancement track within a growing multi-market firm

Firm-provided equipment, database access, and administrative support

Support from an experienced leadership team that has done the work themselves

A professional environment where investigative quality is the point, not an afterthought

Compensation Structure

Base salary is commensurate with investigative experience, management background, licensing credentials, and regional scope. Performance incentive is tied to regional case volume, report quality metrics, client retention, and bench development. Total compensation is discussed during the interview process. Vehicle allowance or mileage reimbursement provided for regional travel.

Safety & Professional Standards

The Regional Investigations Director is accountable not only for their own conduct but for the standard held across the region. This includes full compliance with applicable state private security licensing requirements, company safety policies, surveillance law, confidentiality and data security protocols, and our professional code of ethics, and ensuring every investigator operating in the region does the same. The Director is the first escalation point for safety concerns and field incidents, is expected to make and defend real-time judgment calls on legal and safety boundaries, and is responsible for immediately elevating significant developments to firm leadership.

Equal Opportunity

Terrance Private Investigator & Associates is committed to creating a diverse and inclusive team. We welcome applications from qualified investigators of all backgrounds. All applicants will be considered based on qualifications, experience, and professional merit.

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Worksite address

atlanta, GA, 30383, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.