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Job description
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This position is responsible for leading and directing all regional operations across a multi-state portfolio. The Regional Manager leads and supports a team of Community Managers to ensure optimal performance, strong financial results, high-quality service delivery, and a superior level of resident satisfaction.
Essential Functions and Responsibilities:
Focus on the financial performance of each community, ensuring optimal staffing, efficient operations, and high returns for investors
Hire, train, develop, coach, and supervise a portfolio of Community Managers
Evaluate on-site staff performance in alignment with leasing and operational expectations
Promote a high level of customer service and ensure all teams deliver exceptional resident experiences
Achieve budgeted income, expense, and leasing goals across the portfolio
Oversee the annual budgeting process for each community, working closely with each manager
Review and analyze monthly financial operations and provide strategic support where needed
Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals
Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews
Guide and support the execution of lease-up operations and high-end property openings
Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery
Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects
Foster strong teams through empowerment, open communication, and recognition programs
Communicate company goals, initiatives, and values consistently to on-site leadership teams
Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.
Requirements
Strong financial management skills with experience in budgeting, forecasting, and reporting
Sales and marketing expertise, including training, goal setting, and market analysis
Proven leadership in recruiting, hiring, team retention, coaching, and performance management
Ability to travel across multiple states: NC, SC
Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now
Excellent oral and written communication skills
High level of interpersonal and team collaboration skills
Professional presence and strong organizational skills
Action-oriented and resourceful with a proactive, solution-driven mindset
Education and Background
BA/BS in Business or related field
Minimum 3 years of experience in Multifamily Regional Management
Minimum 3 years of experience with Luxury Class A lease-up communities preferred
Proven success in supervising and mentoring multiple property teams
401(k) with company match
Medical, dental, and vision insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Dependent Care FSA
Company-paid short-term disability and basic life insurance
Paid parental leave
Paid time off and company holidays
Employee referral program
Mental Health Support through Employee Assistance Program (EAP)
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.