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Job description
Description
Position Title: Franchise & Regional Manager
Location/Department: Corporate Office
Report To: Sr. Director Operations Success
Job Type: Full-time
FLSA Status: Exempt
Work Location: On-site
Job Overview
The Franchise & Regional Success Manager is responsible for driving operational excellence, team development, client experience, and business performance across both The Only Facials corporate and franchise locations.
This role has direct operational leadership responsibility for assigned corporate stores and serves as a coach, consultant, and brand partner to franchise owners and their teams. The role works closely with Store Managers, franchise owners, and corporate leadership to ensure consistent execution of The Only Facial standards and support continued growth.
Requirements
Key Responsibilities
Corporate Store Leadership
Provide direct leadership and accountability for assigned corporate locations.
Coach and develop Store Managers to lead, develop, and retain high-performing aestheticians.
Drive store performance through KPI review, revenue growth, utilization, rebooking, productivity, and client retention.
Support hiring, onboarding, staffing, scheduling, and leadership development.
Ensure consistent execution of operational policies, procedures, service standards, and the "WOW Experience."
Conduct regular store visits, observations, and operational audits.
Partner with Store Managers to address performance, staffing, client experience, and operational challenges.
Oversee regional staffing strategies, including scheduling, staffing gaps, and floater coverage.
Monitor operational budgets, payroll processes, and other key business controls.
Coordinate and support resolution of maintenance and equipment issues across locations.
Support resolution of facility, equipment, and day-to-day operational issues.
Franchise Support & Success
Serve as the primary corporate contact and trusted advisor for assigned franchise owners.
Provide coaching and consultation on operations, business performance, team development, client experience, and brand standards.
Support franchisees through new store openings, including operational readiness and initial on-site support.
Conduct periodic franchise visits and brand-standard assessments.
Review franchise KPIs and help owners identify opportunities for revenue growth, operational efficiency, and team performance.
Reinforce The Only Facial standards while respecting franchise ownership autonomy.
Identify training and operational needs and connect franchisees with appropriate corporate resources.
Share best practices and successful strategies across the franchise system.
Communicate franchise trends, challenges, and opportunities to corporate leadership.
Shared Leadership & Brand Responsibilities
Champion The Only Facial brand standards and client experience across all locations.
Support and reinforce corporate training initiatives, including manager development, Glow Guide, client experience, and service standards.
Identify opportunities to improve team performance, operational consistency, and client retention.
Partner with corporate departments to implement company initiatives and provide the tools and resources needed by stores and franchisees.
Monitor and assist with the resolution of client concerns and adverse experiences.
Maintain strong communication and relationships with Store Managers, franchise owners, and corporate leadership.
Travel regularly for corporate store visits, franchise visits, new store openings, training, meetings, and company events.
Qualifications
Required
Bachelor's degree in Business, Management, or a related field preferred
Minimum of 5 years of multi-unit retail, wellness, or service industry management experience, including leadership of multiple locations
Proven experience developing managers, improving operational performance, and driving revenue growth
Strong knowledge of staffing, budgeting, payroll, and operational compliance
Proficiency with Microsoft Office and business management software
Excellent leadership, communication, coaching, and problem-solving skills
Core Competencies
Leadership & Coaching
Operational Excellence
Strategic Decision-Making
Communication & Relationship Building
Results Orientation
Physical Requirements
Ability to travel frequently between assigned store locations
Prolonged periods of standing, walking, and conducting in-store observations
Ability to sit and work at a computer for extended periods
Occasionally lift and move items up to 25 pounds
Ability to communicate effectively in person, by phone, and electronically
Equal Employment Opportunity (EEO) Statement
The Only Facial is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.
ADA Statement
The Only Facial provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would cause an undue hardship.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.