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Job description
Regional Manager Salary Range is $112,000 to $168,000
For over 40 years, Shopko Optical has been delivering high-quality products and services by combining state-of-the-art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients.As we expand, we are continually looking for innovative and motivated people to join in Shopko Optical’s growth and success.
Taking Care of our teams who take Care of our Patients
Competitive Wages & Bonus Incentives
Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
Voluntary/Cafeteria Offerings
Employee Assistance Program
Teammate Recognition Program
POSITION SUMMARY:
Responsible for the overall sales, profit, and service performance of multiple centers in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the region’s centers including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer experience. Build a strong team with a succussion plan for growth and development.
DUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS & DELIVER RESULTS
Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and EBITDA results
Execute quality center visits to validate patient/customer service standards are consistently delivered
Observe and review individual optician performance during visits and provide appropriate feedback and coaching
Establish and monitor center operations guidelines (i.e., appointment monitoring, daily system balancing, government, and state regulations)
Ensure operational exceptions are addressed and resolved
Facilitate ongoing process improvement
Stay up to date on competition within the region
LEADERSHIP
Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
Provide realistic parameters that allow teams to make decisions with accountability
Is accessible to teams and the rest of the organization
Provide proactive communication to centers and corporate partners
Resolve customer concerns promptly and positively
Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
Oversee General Manager in Training program to develop bench strength within the region
Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
FINANCIAL ACUMEN
Oversee financial operations of region by driving sales and managing expenses to plan
Identify exceptions and put appropriate action plans in place for resolution
Assist in accurate budget submission
COMPLIANCE
Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations
Ensure all applicable Optometric and Optician laws are followed
Ensure centers adhere to all company safety standards, policies, and procedures
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
Bachelor’s degree in relevant business field or equivalent work experience
5+ years of multi-unit retail management experience
Optical Manager leadership experience preferred
Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
Strong planning, analysis, and organizational skills
Able to work collaboratively in a matrix environment
Strong problem-solving skills to identify problems and develop solutions
Strong verbal and written communication and interpersonal skills
Strong multi-tasking skills
Able to thrive within a fast-paced environment
Proficiency in Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Able to read and write at a high school graduate level
Able to lift 10 to 20 pounds
Able to view/read computer screen for extended periods of time
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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Worksite address
dilworth, MN, 56529, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.